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help with dvd/cd-rom drives

Discussion in 'DVD / Blu-ray drives' started by cmoe2218, Sep 4, 2007.

  1. cmoe2218

    cmoe2218 Member

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    i have a gateway laptop with windows vista and my drive just stopped working.when i put in a cd or dvd nothing happens...its like dead! im pretty good with computers but i have no idea what to do.when i go to device manager it has the caution thing by the player so something is wrong...the drive is HL-DT-ST DVD-RW GWA-4082N ATA Device if that helps.THANKS
     
  2. ddp

    ddp Moderator Staff Member

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    uninstall the drive in device manager & restart windows si it can find the new hardware & load it's driver.
     
  3. cmoe2218

    cmoe2218 Member

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    okay i'll try that.thanks
     
  4. cmoe2218

    cmoe2218 Member

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    darn! it didn't work...it said it was not successfully installed.
     
  5. Miriam142

    Miriam142 Member

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    I seem to have a similar problem, only the device manager says there is nothing wrong. I have thought that maybe the registry needs editing but I don't know for sure or even what changes would have to made. What can I do?
     
  6. ddp

    ddp Moderator Staff Member

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    have you both tried system restores?
     
  7. cmoe2218

    cmoe2218 Member

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    no,i don't know how to do that either..
     
  8. ddp

    ddp Moderator Staff Member

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    read your user manual or do a help search for system restore as haven't done that yet on vista.
     
  9. Miriam142

    Miriam142 Member

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    I tried a system restore and it didn't help my problem at all.
     
  10. cmoe2218

    cmoe2218 Member

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    didn't help me either..:(
    im gonna start screaming now
     
  11. ddp

    ddp Moderator Staff Member

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    is there an error code like 19 or 39?
     
  12. cmoe2218

    cmoe2218 Member

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    yea error code 39
     
  13. ddp

    ddp Moderator Staff Member

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  14. cmoe2218

    cmoe2218 Member

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    thanks but i don't want to risk losing all my stuff.
    i'll just have to take it somewhere i guess..i really don't know what im doing.
     
  15. Miriam142

    Miriam142 Member

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    I don't seem to be getting any error message. I think it might be a problem with the laser. Is there a way I could clean the drive?
     
  16. ddp

    ddp Moderator Staff Member

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    use a cd\dvd cleaning disk.
     
  17. Ripper

    Ripper Active member

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    OR you can use a cotton bud dipped in rubbing alcohol (like ethanol, not wine) and wipe the laser in a circular motion for 10 seconds. Repeat with the dry end of the bud to ensure no residue is left on the laser.

    :)
     
  18. Miriam142

    Miriam142 Member

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    Neither of those things worked. I have a feeling that I have to replace the burner.
     
  19. Ripper

    Ripper Active member

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    What exactly is the problem? Does your drive not read any discs, such as blank and commercial, or is it just blank media you are having a problem with?

    If the former, your drive is most likely dead/dying after the previous suggestions failed. If the latter, you need to update your firmware or try some new blank media.

     
  20. cmoe2218

    cmoe2218 Member

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    my dvd/cd-rom still isn't working but im gonna go to the gateway site and download a new driver but i don't know what one to do....how do i know?
     

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