I am new at this and just purchased the dvd cloner IV. I have put my dvd in and it was downloaded to my hard drive but when it asks that I put in a blank disk it comes back "burning failed". I contacted support and they suggest that I use 4x or 1x as speed, I did that with same results. I have an Emachine T3092, not sure what kind of dvd burner since it came with computer. I am using memorex dvd-r. Can someone help me figure this out? Thanks.