Hi guys your help plz, my sister has a hp pavilion 471uk. It needed reformatted so my niece put in a system restore disc from another comp cos she never had an hp disc & has now messed it up. It comes onto a black screen & says boot disc failure. She has tried to get an hp system recovery disc without success. She's in scotland & i'm in ireland & she's on the phone constantly expecting me to solve her problem but I don't know what to tell her. She says the hard drive is not dead so any ideas plz guys would be greatly appreciated of if anyone knows where to get the disc from as it seems hp don't do it anymore as the comp is quite old.