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I lose sound when I join files on Nero 12 Platinum?

Discussion in 'Nero discussion' started by celinego, Feb 25, 2014.

  1. celinego

    celinego Member

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    Hi - I've just started using Nero 12 Platinum and am still finding my way around it. I am making a movie DVD and I've imported 3 video files. All three have audio which plays when I view them as individual files. However, when I join all three, which condenses them all into one file to replace the others, there's no audio. Have I missed something?? It doesn't give me any options within Join - other than yes or no - no reference to sound anywhere.

    I hope someone can steer me in the right direction please?

    Many thanks.... Celine
     
  2. scorpNZ

    scorpNZ Active member

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    Last edited: Feb 27, 2014
  3. celinego

    celinego Member

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    Thanks for this ... I may be being totally stupid but when I use that link it tells me it's a read only forum??? Or to continue it takes me in to Nero 14???
     
  4. celinego

    celinego Member

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    Aaaah...finally got there! Thank you very much.
     
  5. scorpNZ

    scorpNZ Active member

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    Chances are there's a free alternative to do what you require & actually work so if nero forum no help try over at videohelp.com,never by software without checking for a free alternative first
     
  6. sst104

    sst104 Member

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  7. sst104

    sst104 Member

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    Yes,Nero old fórums are closed, they are using another fórum for Nero 14.
    And by the way I needed help from them and they said they are to bussy with Nero 14 problems.
     
  8. attar

    attar Senior member

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    What type of files are the source (codec, avi, mpg ,etc)?
    Do these videos you want to combine into one file have the same resolution (width x height).
     
  9. celinego

    celinego Member

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    Thanks for your interest attar. The issue was resolved when I was directed to another forum. It was simply a case of running an Update to the software. Once I did that, the audio came back with the merged files. At least I've learnt to always check that my software is fully updated first when faced with similar problems.
     

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