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installing printer

Discussion in 'PC hardware help' started by rtrg, Oct 6, 2015.

  1. rtrg

    rtrg Regular member

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    Please move as needed. I am trying to install the driver for a BROTHER MFC8500 printer that is NOT here yet. It uses a win zip type dialog box to extract the 18 files. At the top in BLUE is the destination folder starting with "DOCUMENTS AND SETTINGS". A long folder name. The files are extracted. I then open the printers screen/ add printer/ select BROTHER/ printer is NOT in the list/ select "HAVE DISK"/ enter either the same folder name given from the dialog box or C:|bro as suggested by the website.. Error "NO INFO FOUND IN FOLDER" appears. Do I need to have the printer connected and powered in order for this process to work? I do not have the cd nor can I find one. Solution please. XP version IS listed on the site and elseware.
     
  2. ddp

    ddp Moderator Staff Member

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    did you try to install from the folder you extracted the files to as that is what I usually do instead of "add printer" the way you are doing it?
     
  3. scorpNZ

    scorpNZ Active member

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    Brother printers usually need to be running before running the driver installer,the driver installer usually searches for the printer.
     
  4. rtrg

    rtrg Regular member

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    BROTHER
     
  5. rtrg

    rtrg Regular member

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    I will wait until the printer is here and connected and try again. This is the first time I tried to install a driver without the device connected.
     

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