This is a great forum site that i have been using to answer all my questions for the last few months, but now i have questions that i have not been able to find the answer too, so please help. The problem is I installed a Benq 1620 16x dual layer dvd burner in a friends computer, she is using dvd x copy platinum ver. 126.96.36.199. the problem is they will not play back in her stand alone RCA dvd player. She has tried using memorex dvd-r 8x and maxell dvd-r 8x with no luck. I gave her some of my Benq dvd-r 4x and Ridata dvd-r 8x and still no luck with any of these media's in her RCA dvd player it just says "insert dvd". All the backed up dvd's that she has tried will play on the computer with no problems, so i know that the program works and the burner works but could it be the firmware for the burner or is it the media that will not let it play on the RCA player? Forgive me if this is not the right area for this question.