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Question istartsurf

Discussion in 'Windows - Virus and spyware problems' started by neilcolt, Aug 5, 2015.

  1. neilcolt

    neilcolt Regular member

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    Hi I have the annoying Istartsurf explorer hijacker.Ive deleted Mozilla and reset IE and ran Malwarebytes,superantispyware,and I have running Avast but still it comes back and its on my browser.Ive checked its not on the "manage addons etc".
    Its also not listed in my running programs so I cannot uninstall it.

    Help appreciated thanks.
     
  2. 2oldGeek

    2oldGeek Active member

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    Hi neilcolt, I'm 2oldGeek..

    Make me a log and I'll find your problem so we can remove it:

    [​IMG] Scan with Farbar Recovery Scan Tool

    Please download Farbar Recovery Scan Tool x64 and save it to your Desktop.
    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • When the tool opens click Yes to disclaimer.
    • Make sure that Addition option is checked.
    • Press Scan button and wait.
    • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
    Please attach both logs to your next reply.

    Please attach all reports using [​IMG] button below. Doing this, you make it easier for me to analyze and fix your problem.

    NOTE: All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.

    2oG :)
     
  3. neilcolt

    neilcolt Regular member

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    Hi again here is the files requested attached.
     

    Attached Files:

  4. 2oldGeek

    2oldGeek Active member

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    neilcolt,
    Well you have a few things going on that I will have to do some research on..

    So first, lets run a fix with zoek and hopefully it will take care of it:

    [​IMG] Scan with ZOEK

    Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
    Please also download the attached scriptfile, named zoekscript.txt.


    [​IMG] Disable your AntiVirus and AntiSpyware programs, so they do not interfere with the running of Zoek.exe. You can find instructions how to disable your security applications here.

    Now, on your Desktop, drag and drop zoekscript.txt on Zoek.exe as shown below:
    [​IMG]

    Please approve any UAC prompt to allow this action to proceed.

    Answer Yes to the following prompt to allow the zoek script to run:

    [​IMG]

    This action causes Zoek.exe to start automatically. Please be patient while Zoek is scanning.

    When the tool finishes, the zoek-results.log is opened in Notepad.
    The log is also found on the systemdrive, normally C:\
    If a reboot is needed, the log is opened after the reboot.

    Please attach the zoek-results.log to your reply.


    2oG
     

    Attached Files:

  5. neilcolt

    neilcolt Regular member

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    Thats worked a treat thanks very much.Ive used Zoek before ,small program but what a big help.All cleared thanks.Back to normal.
    NeilC
     
  6. 2oldGeek

    2oldGeek Active member

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    Glad to hear that... :p

    If you have any more problems, just let me know. o_O

    Surf Safe!
    2oG
     

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