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Itunes help

Discussion in 'Windows - Software discussion' started by wayne2424, Jun 8, 2011.

  1. wayne2424

    wayne2424 Member

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    I can't open my ituned program I spoke to apple and they said it was a microsoft problem then microsoft said talk to HP and i did and there was nothing i can do whe i open it eccounter the same problem even after i redownloaded itunes please help
     
  2. hanoobal

    hanoobal Regular member

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    Hi Wayne2424: what exactly is the issue you experience when trying to start iTunes?

    does your computer freeze?

    Press Crl+Alt+Del and go to task manager. Do you see an iTunes entry in the Processes tab?
     
  3. wayne2424

    wayne2424 Member

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    no it doesnt freeze it just doesnt open up and it sayd microsoft has encounted a problem. i delated and then reinstalled and it still happens. there's not much else i no what to do short of rebooting the computer like new
     
  4. hanoobal

    hanoobal Regular member

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    When you "redownloaded" your iTunes, did you make sure to restart your PC?

    I would follow these Apple instructions carefully. I have had problems with my iTunes and have reinstalled according to the instructions. It worked for me:

    support(.)apple(.)com/kb/HT1923
     
  5. wayne2424

    wayne2424 Member

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    i did restart my computer But I guess i will try what you said
     
  6. wayne2424

    wayne2424 Member

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    did what u said and it still didnt work
     
  7. wayne2424

    wayne2424 Member

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    I did what u sent me and i still and open up itunes
    the only thing i might have to do is reboot my computer cause i backed up all of my music
     

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