I would like to ask for help. My JVC DVD recorder model DR-M10 will not turn on. I have unplugged and replugged but it just says "loading" and shows the time. I’ve tried holding the on button on the unit and on the remote. Is this a simple problem that I will be able to solve myself. I tried contacting JVC by telephone but I am unable to talk to any one to send it in for service. Has anyone had any experience with JVC service ? I’d appreciate any help.