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Lenovo re-install problem

Discussion in 'Windows 8 discussion' started by durkinjt, Jan 17, 2015.

  1. durkinjt

    durkinjt Regular member

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    I tried to reset my Lenovo K450 to factory using the Lenovo Onekey restore program, I got an error message indicating Onekey was not operable. In order to get back in

    operation I installed my Win 8 disk.
    I am trying to get it to reset to factory, but now I do not have any of the Lenovo Recovery Media, I have tried the Lenovo support, but all you get are a series of solutions

    to try to solve the problem, none of which work.
    Does anyone have any idea how to restore the missing Onekey program, or how to do a foctory re-install without it. I tried to find out if they had a recovery disk, and could

    not find one, their costumer service is also a list of solutions . I could not even get a phone number for costumer service. What a mess. Any help appreciated.
    [​IMG] [​IMG]
     
  2. ddp

    ddp Moderator Staff Member

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    I presume you tried this?
    One Key Recovery for 8.0


    Section I: Introduction and operation guide


    The Lenovo OneKey Recovery system is software designed to back up and restore your computer. You can use it to restore the system partition to its original status in case of a system failure. You can also create user backups for easy restoration as required.

    NOTE: To utilize the features of the OneKey Recovery system, your hard disk already includes a hidden partition by default to store the system image file and the OneKey Recovery system program files. This default partition is hidden for security reasons, which explains why the available disk space is less than the stated capacity.
    • Backing up the system partition
    You can back up the system partition to an image file. To back up the system partition:
    1. Press the Novo button to start the Lenovo OneKey Recovery system.
    2. Click System Backup.
    3. Select a back-up location and click Next to start the backup.
    • Restoring
    You can choose to restore the system partition to its original status or to a previously created back-up point. To restore the system partition:
    1. Press the Novo button to start the Lenovo OneKey Recovery system.
    2. Click System Recovery. The computer will restart to the recovery environment.
    3. Follow the on-screen instructions to restore the system partition to its original status or to a previously created back-up point.
    NOTE:
    • The recovery process is irreversible. Make sure to back up any data you wish to save on the system partition before starting the recovery process.
    • The recovery process may take a while. So be sure to connect the AC adapter to your computer during the recovery process.
    • The above instructions should be followed when Windows can be started normally.
    If Windows cannot be started, then follow the steps below to start the Lenovo OneKey Recovery system:
    1. Shut down the computer.
    2. Press the Novo button. From the Novo button menu, select the Lenovo OneKey Recovery system and press Enter.

    Section II: FAQs
    1. Q: Where are the recovery discs?
      A: Your computer did not come with any recovery discs. Use the Lenovo OneKey Recovery system if you need to restore the system to its original factory status.
    2. Q: What can I do if the back-up process fails?
      A: If you can start the backup but it fails during the back-up process, try the following steps:
      1. Close all open programs, and then restart the back-up process.
      2. Check to see if the destination media is damaged. If it is, replace the damaged media.
        Otherwise, select another destination path and try again.
    3. Q: When do I need to restore the system to its original factory status?
      A: Use this feature when the operating system fails to start. If you have any critical data on the computer that you want to save, back it up before starting the recovery process.

    Section III: Troubleshooting

    Symptom:
    System cannot start up- The Microsoft® Windows operating system does not start.

    Workaround:
    Use the OneKey Recovery system to restore the system partition to its original status or a previously created backup point.
    http://www5.nohold.net/Lenovo/Loginr.aspx?pid=4&login=1

    did you try this? "you have to hold the F2 key down and then power up, if you wish to enter Lenovo OneKey Recovery, as you only have 280 milliseconds to trigger it, tapping it just doesn't work."
     

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