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Microsoft has encountered a problem needs to close error message

Discussion in 'Windows - Virus and spyware problems' started by deezalboy, Dec 29, 2007.

  1. deezalboy

    deezalboy Regular member

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    Thids happens when i`m in IE7 very annoying. I`m on Windows XP sp2. Any clues
     
  2. echoreply

    echoreply Regular member

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    its a generic windows message, could mean alot of things. maybe you have malware? do you use toolbar add-ons, dowmload managers, search helpers? alot of software can incorporate itself in to IE and cause problems.
    post a hjt log if you want:

    HiJackThis log - Trend Micro HijackThis 2.0.2

    http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe

    * Save HJTInstall.exe to your desktop.
    * Doubleclick on the HJTInstall.exe icon on your desktop.
    * By default it will install to C:\Program Files\Trend Micro\HijackThis .
    * Click on Install.
    * It will create a HijackThis icon on the desktop.
    * Once installed, it will launch Hijackthis.
    * Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    * Click on "Edit > Select All" then click on "Edit > Copy" and Paste the entire contents of the log (no attachments) into your (Click --> ) own new topic

    * DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
    * DO NOT have Hijackthis fix anything yet. Most of what HJT lists will be harmless or even required by your Operating System.
    Follow my advice.
     
  3. deezalboy

    deezalboy Regular member

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    Thank You for your advice. I clicked on "Trend Micro-Hijack this 2.0.2" and part of it says "a lot of no how required" if not sure use Spybot or Adaware. I use Trend Micro 2008 and Superantispyware and my scans have removed cookie adware. As i`m not a professional i very wary about it. Is the next link you provided part of the whole install? I use toolbar add-ons but i suppose most people do?
     
  4. deezalboy

    deezalboy Regular member

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    I`m at the end of the install but i`m not sure what to do with (click--> )own new topic. Could you advise/ Thank you
     
  5. echoreply

    echoreply Regular member

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    hi,

    i dont see where you are seeing that,
    nevermind i see it now. download it from the first link i provide:

    http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe

    disregard those links in the directions, they are automatically added by this website, then just follow the rest of the directions. dont bother with any of those links other than the first one.

    the advice is wrong anyway. it suggest's you use spybot or adaware instead of hjt?? hjt isnt a malware removal tool. one should always use a commercial anti-malware app.

    if thats all they are finding, then thats good.

    I dont
    --------------------
    its kind of confusing i will change that. once you get the text open after a scan, just copy the whole thing and then paste the text back here in your next reply, same way you have been replying.

    echoreply
     
  6. deezalboy

    deezalboy Regular member

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    I`ve done the log and saved it to my documents. Most forums have an attachment facility. Could you tell me how to get this back to you in the forum?
     
  7. deezalboy

    deezalboy Regular member

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    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 9:32:03 AM, on 12/31/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16574)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
    C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\Nero\data\Xtras\mssysmgr.exe
    C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
    C:\Program Files\Analog Clock\AnalogClock.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Google\Google Updater\GoogleUpdater.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Documents and Settings\Terry\My Documents\SetPoint\SetPoint.exe
    C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Trend Micro\BM\TMBMSRV.exe
    C:\WINDOWS\System32\svchost.exe
    C:\PROGRA~1\TRENDM~1\INTERN~3\TmPfw.exe
    C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.ninemsn.com.au/0SEENAU/SAOS01?FORM=TOOLBR
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.ninemsn.com.au/0SEENAU/SAOS01?FORM=TOOLBR
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ninemsn.com.au/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.ninemsn.com.au/0SEENAU/SAOS01?FORM=TOOLBR
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
    O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
    O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Nero\data\Xtras\mssysmgr.exe
    O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe"
    O4 - HKCU\..\Run: [AnalogClock] C:\Program Files\Analog Clock\AnalogClock.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
    O4 - Global Startup: Logitech SetPoint.lnk = C:\Documents and Settings\Terry\My Documents\SetPoint\SetPoint.exe
    O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZCxdm238YYAU
    O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.computeralliance.com.au
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/CursorManiaFWBInitialSetup1.0.0.15-3.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w2/resources/MSNPUpld.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1187956994312
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{5C17EBBE-4E92-4A97-B8A9-84ED2C79A450}: NameServer = 123.2.1.5,122.148.1.5
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Google Desktop Manager 5.5.709.30344 (GoogleDesktopManager-093007-112848) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
    O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
    O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~3\TmPfw.exe
    O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

    --
    End of file - 9678 bytes Finally worked it out
     
  8. echoreply

    echoreply Regular member

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    hi,

    ok, i will try:

    log in to afterdawn website, open the saved hjt scan you made in your saved documents.

    at the top go to file or edit> select all. then file or edit >copy.
    click add reply in this thread. then right click on mouse> paste or at the top file, edit > paste.
    that should paste your saved hjt log back here in the forum. click on the 'post reply" button. see if that helps.

    echoreply
     
  9. deezalboy

    deezalboy Regular member

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    Thanks, i just sent the log file to you. I`m pleased to say i finally worked out to place the cursor in the reply message box and click on paste above there. Do you suggest any add-ons that could be a nuisance? Will you let me know your opinion of the log file? Cheers
     
  10. deezalboy

    deezalboy Regular member

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    Received an email advising user has just posted a message to my "microsoft has encountered a problem needs to close" thread but when clicking on the link there`s no addition to the thread.
     
  11. echoreply

    echoreply Regular member

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    hi,

    ok you got the hjt log posted. the good news is: i dont see any malware in the log.
    you have anti-virus, a firewall and two anit-malware apps. all good.
    log looks ok as far as malware goes.

    echoreply
     
  12. deezalboy

    deezalboy Regular member

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    Thank you for your assistance and patience. All the best for the New Year
     

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