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Need help restoring back computer

Discussion in 'Windows - General discussion' started by truth721, Feb 18, 2007.

  1. truth721

    truth721 Regular member

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    i recently installed nortons systemworks pemeir and i restared my computer and it just stays on the booting screen for a long time and doesnt go to the profile select screen. i went to safe mode and tried to uninstall the program but it wouldnt let me it said i had to be in normal mode to unstall it. well i did system restore and the same thing is still happening. btw the program was downloaded using bittorent. then i selected last known good configurations and it said that a file was missing and it shut down my computer. my question is can i use my windows xp home edition cd to install missing files on my computer. will this erase all my documents on my pc to ike new cuz i dont wanna lose anythin that i have on my computer?
     
  2. bkf

    bkf Guest

    bittorrent is a real quick way to the empty ones computer. See you in the virus room
     
  3. truth721

    truth721 Regular member

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    is there anything i can do
     
  4. bkf

    bkf Guest

    Explain your problem in the virus room.
     
  5. gamer17

    gamer17 Regular member

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    go into safe mode (pressing f8 as your computer boots up) once in safe mode remove the norton program and run a anti-virus/spyware removal program. When your done. restart computer back into normal mode and it should work.
     
  6. truth721

    truth721 Regular member

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    the nortons program says i have to be in normal mode to completely uninstall, right now im backing up my files with MS File transfer. i'm thinking of reinstalling XP and putting my files back. but if theres a way to get my computer back to the way it was b4 then i would do that, if u got any ideas
     
  7. spudgun77

    spudgun77 Member

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    To remove norton successfully you need to run the norton removal tool, this can be found here on symantecs web site -> Removal Tool
     
  8. truth721

    truth721 Regular member

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    downloaded it and it said it wont run in safe mode
     
  9. ddp

    ddp Moderator Staff Member

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    do a system restore to before installing norton.
     
  10. truth721

    truth721 Regular member

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    i fixed it, i did the last known config and it started run normally, does anyone kno a good virus program thats can take on any virus, i use trendmicro free scan on the website but explorer always ends up closing by itself.
     
  11. ddp

    ddp Moderator Staff Member

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  12. bunny_c

    bunny_c Guest

  13. truth721

    truth721 Regular member

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    cool thanks
     

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