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Need some help using my Card reader please

Discussion in 'PC hardware help' started by bid_dj, Jan 17, 2005.

  1. bid_dj

    bid_dj Guest

    I have a sandisk card reader and it wont work on my desktop when i plug i in is says thaere was an error on the hardware so i wont work .the cqard reader recives power coz the power light lites up .and their's no external power supp for this readr ,but when i plug it to my laptop it orks fine .bith computers are P4 lap has 256mb desk 512mb win xp home SP2 lap is a Toshiba and desktop is custom build by me .if any can please help me
    heres the link for the card reader http://www.sandisk.com/retail/im-8in1.asp
     
  2. ddp

    ddp Moderator Staff Member

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    have you tried it on another port on the desktop??
     
  3. bid_dj

    bid_dj Guest

    Ys I did but its still the same
     
  4. ddp

    ddp Moderator Staff Member

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    does your usb port work???
     
  5. bid_dj

    bid_dj Guest

    yes they all work fine
     
  6. ddp

    ddp Moderator Staff Member

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    did you try all the ports on the desktop computer???
     
  7. bid_dj

    bid_dj Guest

    Yes i did i connected it to all the ports on the computer.By the way thanks a lot for helpin me u r a big help for me
     
  8. hogan

    hogan Regular member

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    Are the drivers for the device installed?
     
  9. bid_dj

    bid_dj Guest

    no there no drivers for win xp for this card reader I even contacted the company and they said thers no drivers too tried to install win 98 driverd but it didnt work eaither
     
  10. ddp

    ddp Moderator Staff Member

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    does both computers have sp2 on them??
     
  11. ScubaBud

    ScubaBud Regular member

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    Is the card reader USB 2.0?
     
  12. ddp

    ddp Moderator Staff Member

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    ScubaBud, if you clicked on his link at his first post it would show you that info
     
  13. bid_dj

    bid_dj Guest

    Yes it is a USB 2.0 and both computers have sp2 on them
     
  14. ScubaBud

    ScubaBud Regular member

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    Thanks [bold]ddp[/bold], I did that and it is USB 2.0.

    I bet that's the problem then. His desktop might only have 1 port that is USB 2.0 or non for that matter where as his Laptop is USB 2.0. Since he stated he tried all ports, it’s probably the latter. Depending on his MB, it might have the ability to do a software update to correct this. The next question is then how old of a MB and what type. Spec's can be looked up online to see what its capabilities are.
     
  15. ddp

    ddp Moderator Staff Member

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    ScubaBud, don't think so as i have an external usb2 40gig wd hd in 2.5" case that works on usb1 & 2.
    bid_dj, does card reader have 2 connectors on 1 end of cable as my external drive does. on some computers only need 1 connector & others need 2nd connector to provide additional power for device to be seen properly
     
  16. bid_dj

    bid_dj Guest

    no just one connector and just in case my mb is a Intel D865GBF
     
  17. ddp

    ddp Moderator Staff Member

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    board has Eight USB 2.0 ports. right now i'd say it is a power problem as not enough power. what is latest bios version on computer as inel site has BF86510A.86A.0071.P22 Dec 02 2004
     
  18. ScubaBud

    ScubaBud Regular member

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    XP should have recognized it right away then. Most USB 2.0 products are downward compatible, but certain accessories such as a JumpDrive 2.0 memory stick will not work in a 1.1 USB port.

    What does your device manager show for its USB controllers?
     
  19. bid_dj

    bid_dj Guest

    ddp the bios version i have is the one you have BF86510A.86A.0071.P22
     
  20. bid_dj

    bid_dj Guest

    well in device manager it says unknown device
     

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