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Nero 6 DVD Write Error

Discussion in 'DVD±R for advanced users' started by Healey, Sep 3, 2004.

  1. Healey

    Healey Member

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    Hi all,

    Can someone help me interpret this log please? I've been burning with the same media for years with no issue - but now, it won't burn anything to dvd-r. As a side note, I got another write error when trying to go to Nero's image recorder. I've uninstalled / reinstalled - but with no luck.

    Any help would be much appreciated!

    Thanks!



    Windows XP 5.1

    IA32

    WinAspi: -

    ahead WinASPI: File 'C:\Program Files\CD Programs\Nero\NeroVision\NeroFiles\Wnaspi32.dll': Ver=2.0.1.68, size=160016 bytes, created 7/22/2004 5:33:44 PM

    Nero API version: 6.3.1.20

    Using interface version: 6.3.1.11

    Installed in: C:\Program Files\CD Programs\Nero\NeroVision\NeroFiles\

    Application: Ahead\Nero Recode

    Recorder: <HL-DT-ST DVDRAM GSA-4040B>Version: A302 - HA 1 TA 0 - 6.3.1.20

    Adapter driver: <atapi> HA 1

    Drive buffer : 2048kB

    Bus Type : default (0) -> ATAPI, detected: ATAPI



    === Scsi-Device-Map ===

    DiskPeripheral : WDC WD800BB-53BSA0 atapi Port 0 ID 0 DMA: On

    DiskPeripheral : ST3120026A atapi Port 0 ID 1 DMA: On

    CdRomPeripheral : HL-DT-ST DVDRAM GSA-4040B atapi Port 1 ID 0 DMA: On

    CdRomPeripheral : HL-DT-ST CD-ROM GCR-8520B atapi Port 1 ID 1 DMA: Off

    CdRomPeripheral : AXV CD/DVD-ROM 2.2a a347scsi Port 3 ID 0 DMA: Off



    === CDRom-Device-Map ===

    HL-DT-ST DVDRAM GSA-4040 E: CDRom0

    HL-DT-ST CD-ROM GCR-8520 F: CDRom1

    AXV CD/DVD-ROM G: CDRom2

    =======================



    AutoRun : 1

    Excluded drive IDs:

    WriteBufferSize: 40894464 (0) Byte

    ShowDrvBufStat : 0

    BUFE : 0

    Physical memory : 255MB (261616kB)

    Free physical memory: 51MB (52484kB)

    Memory in use : 79

    Uncached PFiles: 0x0

    Use Static Write Speed Table: 0

    Use Inquiry : 1

    Global Bus Type: default (0)

    Check supported media : Disabled (0)



    2.9.2004

    NeroAPI

    8:09:48 PM #1 Phase 112 File APIProgress.cpp, Line 273

    DVD-Video files reallocation started



    8:09:48 PM #2 Phase 114 File APIProgress.cpp, Line 273

    DVD-Video files reallocation completed (no file modified)



    8:09:48 PM #3 Phase 111 File APIProgress.cpp, Line 273

    DVD-Video files sorted



    8:09:49 PM #4 Text 0 File Reader.cpp, Line 126

    Reader running



    8:09:49 PM #5 Text 0 File Writer.cpp, Line 124

    Writer HL-DT-ST DVDRAM GSA-4040B running



    8:09:49 PM #6 ISO9660GEN -11 File geniso.cpp, Line 3899

    First writeable address = 0 (0x00000000)



    8:09:49 PM #7 ISO9660GEN -11 File geniso.cpp, Line 3899

    First writeable address = 0 (0x00000000)



    8:09:49 PM #8 Text 0 File Burncd.cpp, Line 3173

    Turn on Disc-At-Once, using DVD media



    8:09:49 PM #9 Text 0 File DlgWaitCD.cpp, Line 247

    Last possible write address on media: 2298495 (510:46.45, 4489MB)

    Last address to be written: 2283487 (507:26.37, 4459MB)



    8:09:49 PM #10 Text 0 File DlgWaitCD.cpp, Line 259

    Write in overburning mode: NO (enabled: CD)



    8:09:49 PM #11 Text 0 File DlgWaitCD.cpp, Line 2162

    Recorder: HL-DT-ST DVDRAM GSA-4040B, Media type: DVD-R

    Disc Manufacturer: PRINCO -

    Disc Application Code: 64, Disc Physical Code: 193



    8:09:49 PM #12 Text 0 File DlgWaitCD.cpp, Line 420

    >>> Protocol of DlgWaitCD activities: <<<

    =========================================



    8:09:49 PM #13 Text 0 File ThreadedTransferInterface.cpp, Line 813

    Setup items (after recorder preparation)

    0: TRM_DATA_MODE1 (CTransferItem)

    2 indices, index0 (150) not provided

    original disc pos #0 + 2283488 (2283488) = #2283488/507:26.38

    relocatable, disc pos for caching/writing not required/required, no patch infos

    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2283488 blocks [HL-DT-ST DVDRAM GSA-4040B]

    --------------------------------------------------------------



    8:09:49 PM #14 Text 0 File ThreadedTransferInterface.cpp, Line 984

    Prepare recorder [HL-DT-ST DVDRAM GSA-4040B] for write in CUE-sheet-DAO

    DAO infos:

    ==========

    MCN: ""

    TOCType: 0x00; Session Closed, disc fixated

    Tracks 1 to 1:

    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4676583424, ISRC ""

    DAO layout:

    ===========

    __Start_|____Track_|_Idx_|_RecDep_|_CtrlAdr_

    0 | lead-in | 0 | 0x00 | 0x41

    0 | 1 | 0 | 0x00 | 0x41

    0 | 1 | 1 | 0x00 | 0x41

    2283488 | lead-out | 1 | 0x00 | 0x41



    8:09:49 PM #15 Phase 24 File APIProgress.cpp, Line 273

    Caching of files started



    8:09:49 PM #16 Text 0 File Burncd.cpp, Line 4183

    Cache writing successful.



    8:09:49 PM #17 Phase 25 File APIProgress.cpp, Line 273

    Caching of files completed



    8:09:49 PM #18 Phase 36 File APIProgress.cpp, Line 273

    Burn process started at 4x (5,540 KB/s)



    8:09:49 PM #19 Text 0 File ThreadedTransferInterface.cpp, Line 2344

    Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0



    8:09:49 PM #20 Text 0 File DVDR.cpp, Line 1942

    Recording mode: Sequential Recording Mode



    8:09:49 PM #21 Text 0 File Mmc.cpp, Line 20531

    Set BUFE: supported -> ON



    8:09:49 PM #22 Text 0 File DVDR.cpp, Line 2083

    Start write address at LBA 0

    DVD high compatibility mode: Yes



    8:09:49 PM #23 Text 0 File Cdrdrv.cpp, Line 8128

    ---- DVD Structure: Physical Format Information (00h) ----

    Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050

    Book Type: DVD-R (2), Part Version: 5

    Disc Size: 120 mm, Maximum Rate: <not specified> (F h)

    Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable

    Linear Density: 0,267 um/bit, Track Density: 0,74 um/track

    Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)

    End Physical Sector Number of Data Area: 26127F h

    End Sector Number in Layer 0: 0 h

    Data in Burst Cutting Area (BCA) does not exist

    Start sector number of the current Border-Out: 2FE10 h

    Start sector number of the next Border-In: 2FFA0 h

    Media Specific [16..63]:

    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

    00 02 FE 10 00 02 FF A0 - 00 00 00 00 00 00 00 00 ................

    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................



    8:10:03 PM #24 SCSI -1135 File Cdrdrv.cpp, Line 1442

    SCSI Exec, HA 1, TA 0, LUN 0, buffer 0x031D0000

    Status: 0x04 (0x01, SCSI_ERR)

    HA-Status 0x00 (0x00, OK)

    TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)

    Sense Key: 0x03 (KEY_MEDIUM_ERROR)

    Sense Code: 0x0C

    Sense Qual: 0x00

    CDB Data: 0x2A 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x20 0x00 0x00 0x00

    Sense Data: 0x70 0x00 0x03 0x00 0x00 0x00 0x00 0x10

    0x32 0x4D 0x03 0x0C 0x0C 0x00



    8:10:03 PM #25 CDR -1135 File Writer.cpp, Line 304

    Write error



    8:10:03 PM #26 Text 0 File ThreadedTransfer.cpp, Line 229

    all writers idle, stopping conversion



    8:10:03 PM #27 Text 0 File ThreadedTransfer.cpp, Line 223

    conversion idle, stopping reader



    8:10:03 PM #28 Text 0 File DVDR.cpp, Line 2325

    EndDAO: Last written address was -1



    8:10:04 PM #29 Phase 38 File APIProgress.cpp, Line 273

    Burn process failed at 4x (5,540 KB/s)





    Existing drivers:



    Registry Keys:

    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)




    20:10:08 File NeroRecorderBase.cpp, Line 825
    Burn failed (3)

    20:10:08 File burn_dvdfiles.cpp, Line 300
    Compile DVD: exit

     
  2. ccampbell

    ccampbell Regular member

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    If you get this same write error when you are trying to write to the Nero ImageRecorder, then media is not your issue.

    The only item that stands out in your Nero log file is that you have two devices that you do not have DMA enabled for. I would recommend enabling DMA for those drives and see if this resolves your issue.

    Regards,

    Craig

    Ahead Software
    USA
     
  3. fasfrank

    fasfrank Active member

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    Princo discs are not the best. It's very possible to get bad ones.

    You look like you are a bit low on RAM as well...51Mb free.
     
  4. Healey

    Healey Member

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    Thanks Craig & fasfrank,

    I'll bump up the pagefile settings to test for the ram idea.
    In regards to DMA - it is enabled for the 4040 burner - but is off on the "regular" cd drive, and for the "virtual" AXV drive. I'll try enabling for the cd drive (& check if it is possible to do the same for the virtual drive).
    As Craig noted - I don't think it's the media, as the image recorder also wouldn't work, that's why I was suspicious of it just being the usual suspects of bad media, and was wondering if this is a symptom of something else on my box....


    Any other ideas?

    Thanks again!
     
  5. ccampbell

    ccampbell Regular member

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    I would like to see the log file from a failed write to the ImageRecorder, to see if the error message reported is different.

    And I doubt the DMA is an issue, but it's best to enable it for the devices anyway. And you never know. :)

    Did you check to see if you have the latest firmware for your model recorder?

    Did you install any other programs recently? The main problem a lot of users are running into is with SP2.

    Regards,

    Craig

    Ahead Software
    USA
     
  6. pulsar

    pulsar Active member

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    When I installed SP2 & clicked on my Nero icon I got a message saying there are issues with nero & SP2. Don't know what version is affected. That could be a problem.
     
  7. Healey

    Healey Member

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    Craig,

    - thanks for the idea about the ImageRecoder log - I'll do that when I get home later :)
    Firmware is A302 - still current (& no issues before)Anything new? - well, no SP2, but I did install Pinnacle Studio, which I noticed showed up in the Infotool log. Maybe I'll strip that off as well & re-try.

    Anything else "known" that may cause this problem?

    thanks again!
     
  8. ccampbell

    ccampbell Regular member

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    Well, I've not had any troubles with Pinnacle's software on my systems, but each system is different so I can not say they never have trouble with each other. :)

    Maybe once I see the log file from the failed write to the Image Recorder, I would have more insight.

    As for XP's SP2, the only issues we are aware of from our testing in regards to compatibility issues with SP2 are:

    1) Installer error on 64bit machine and 32bit OS with SP2 RC2
    2) WMA error on WinXP SP2
    3) Integration of ImagXpress library v7 in Cover Designer/NBR/NE/NeroAPI/Nero StartSmart
    4) Integration of ImagXpress library v7 in NVE
    5) NeroMix 1.4.0.21 and Windows XP SP2, after clicking on "visualiser" with Data Execution Prevention (also called DEP, No Execute, or NX) enabled, the "plug-in loading error" is thrown

    But all these issues have been addressed with our latest releases. So far, nothing new as come up that we can confirm.

    Regards,

    Craig

    Ahead Software
    USA
     
  9. Healey

    Healey Member

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    Hi again Craig,

    Well, so far I have:
    - allow XP to set the size of the pagefile
    - made sure DMA was set for both the dvd writer & cdrom drive
    - uninstalled all other burning software (Pinnacle, etc)
    - uninstalled virtual disk software
    - updated the firmware on the LG burner to the newest A304.
    - used force aspi to re-install the aspi layer
    - tried different media.

    Now I get two different error messages! woohoo! - I still get the "write error", but now in Recode I get "unexpected exception" - right after Recode asks for the blank dvd to burn (one dvd reader/burner system), I insert it, it recognizes it, but Recode gets "stuck" on the "Creating Directories" phase. I'll put the error log in following.
    The strange thing is - that once Recode has failed - if I rename the directory where Recode writes its files to on the H/D so the files are not deleted when I exit Recode & then use Nero Burning Rom to burn these files to the exact same dvd that "failed" in Recode - about 9 out of 10 times it is a success! (Yes, I still get the write error, but not as frequently)

    Here's the "unexpected exception" log...
    I hope you can help!

    Thanks!

    ********** Nero Recode 2 **********

    Version: 2.1.1.18

    Project type: Copy entire DVD
    Target size: DVD5 (2282925)

    Burn settings:
    Target: HL-DT-ST DVDRAM GSA-4040B
    Number of copies: 2
    Write speed: 0 KB/s
    Temp folder: C:\Documents and Settings\Healey\My Documents\Nero Recode (25018067456 bytes free)
    Direct burning: false
    Target media: DVD
    Shutdown when finished: false
    Advanced Analysis: true
    Compress Adaptive: true

    18:02:54 File burn_dvdfiles.cpp, Line 231
    Compile DVD: init

    VTS_01 Menus Vobs [136 vobus] 3.20MB -> 3.20MB [R 1.00]
    Video: 1.39MB, extra: 1.80MB
    Audio: 1 streams
    0. 0. Dolby Digital 2-ch Unspecified 1.34MB [enabled]
    Subpicture: 1 streams
    0. 0. Unspecified 0.20MB [enabled]

    VTS_01 Title Vobs [11553 vobus] 4121.70MB -> 3985.93MB [R 1.00]
    Video: 3826.48MB, extra: 159.45MB
    Audio: 3 streams
    0. 0. Dolby Digital 2-ch English 133.09MB [enabled]
    1. 1. Dolby Digital 2-ch French 132.57MB [disabled]
    2. 2. Dolby Digital 2-ch English 2.05MB [enabled]
    Subpicture: 3 streams
    0. 0. English 1.75MB [enabled]
    1. 1. French 1.66MB [disabled]
    2. 2. Spanish 1.54MB [disabled]

    18:02:55 File burn_dvdfiles.cpp, Line 1153
    Compile DVD: begin copy 1

    18:02:55 File burn_dvdfiles.cpp, Line 685
    Compile DVD: begin deep analysis

    18:14:12 File burn_dvdfiles.cpp, Line 755
    Compile DVD: analysis changed size 3989.52MB -> 3990.63MB

    18:14:12 File burn_dvdfiles.cpp, Line 657
    Compile DVD: adjust target size to 3989.52MB (3989.52MB obtained)

    18:14:12 File burn_dvdfiles.cpp, Line 480
    Compile DVD: burning 2282925 sectors (2042633 required)

    18:14:12 File burn_dvdfiles.cpp, Line 657
    Compile DVD: adjust target size to 4458.84MB (3990.63MB obtained)

    18:14:12 File burn_dvdfiles.cpp, Line 525
    Compiling DVD Volume started

    18:14:13 File burn_dvdfiles.cpp, Line 1059
    Compile DVD: finished VTS_01 Menus Vobs

    VTS_01 Menus Vobs:
    Original 3.20MB -> Expected 3.20MB -> Output 3.20MB
    Finished error 0.00MB
    Ratio encoded = 0
    Original encoded = 136
    Slide encoded = 0
    StillImage encoded = 0
    Output extra size = 1.80MB
    Source video size = 1.39MB
    Pictures Modified [I 0] [P 0] [B 0]

    18:17:36 File NeroRecorder.cpp, Line 589
    Added extra file VTS_01_2.VOB

    18:19:58 File NeroRecorder.cpp, Line 589
    Added extra file VTS_01_3.VOB

    18:21:57 File NeroRecorder.cpp, Line 589
    Added extra file VTS_01_4.VOB

    18:23:24 File burn_dvdfiles.cpp, Line 1059
    Compile DVD: finished VTS_01 Title Vobs

    VTS_01 Title Vobs:
    Original 4121.70MB -> Expected 3987.05MB -> Output 3987.05MB
    Finished error 0.00MB
    Ratio encoded = 0
    Original encoded = 11553
    Slide encoded = 0
    StillImage encoded = 0
    Output extra size = 157.89MB
    Source video size = 3829.16MB
    Pictures Modified [I 0] [P 0] [B 0]

    18:23:25 File burn_dvdfiles.cpp, Line 548
    Compile DVD: completed successfuly (3990.41MB)

    18:23:30 File NeroRecorderBase.cpp, Line 1015
    Burning 12 files with total size of 4184244224 bytes on hard disk

    18:23:30 File burn_dvdfiles.cpp, Line 1153
    Compile DVD: begin copy 1

    18:34:36 File NeroRecorderBase.cpp, Line 448
    Writing to disc: DVD-R


    Windows XP 5.1

    IA32

    WinAspi: File 'Wnaspi32.dll': Ver=4.60 (1021), size=45056 bytes, created 9/10/1999 12:06:00 PM

    ahead WinASPI: File 'C:\Program Files\CD Programs\Nero\NeroVision\NeroFiles\Wnaspi32.dll': Ver=2.0.1.68, size=160016 bytes, created 7/22/2004 5:33:44 PM

    Nero API version: 6.3.1.20

    Using interface version: 6.3.1.11

    Installed in: C:\Program Files\CD Programs\Nero\NeroVision\NeroFiles\

    Application: Ahead\Nero Recode

    Recorder: <HL-DT-ST DVDRAM GSA-4040B>Version: A304 - HA 1 TA 0 - 6.3.1.20

    Adapter driver: <atapi> HA 1

    Drive buffer : 2048kB

    Bus Type : default (0) -> ATAPI, detected: ATAPI



    === Scsi-Device-Map ===

    DiskPeripheral : WDC WD800BB-53BSA0 atapi Port 0 ID 0 DMA: On

    DiskPeripheral : ST3120026A atapi Port 0 ID 1 DMA: On

    CdRomPeripheral : HL-DT-ST DVDRAM GSA-4040B atapi Port 1 ID 0 DMA: On

    CdRomPeripheral : HL-DT-ST CD-ROM GCR-8520B atapi Port 1 ID 1 DMA: On

    CdRomPeripheral : NERO IMAGEDRIVE2 2.26 imagedrv Port 2 ID 0 DMA: Off



    === CDRom-Device-Map ===

    HL-DT-ST DVDRAM GSA-4040 E: CDRom0

    HL-DT-ST CD-ROM GCR-8520 F: CDRom1

    NERO IMAGEDRIVE2 G: CDRom2

    =======================



    AutoRun : 1

    Excluded drive IDs:

    WriteBufferSize: 40894464 (0) Byte

    ShowDrvBufStat : 0

    BUFE : 0

    Physical memory : 255MB (261616kB)

    Free physical memory: 5MB (5140kB)

    Memory in use : 98

    Uncached PFiles: 0x0

    Use Static Write Speed Table: 0

    Use Inquiry : 1

    Global Bus Type: default (0)

    Check supported media : Disabled (0)



    7.9.2004

    NeroAPI

    6:34:36 PM #1 Phase 112 File APIProgress.cpp, Line 273

    DVD-Video files reallocation started



    6:34:36 PM #2 Phase 114 File APIProgress.cpp, Line 273

    DVD-Video files reallocation completed (no file modified)



    6:34:36 PM #3 Phase 111 File APIProgress.cpp, Line 273

    DVD-Video files sorted



    6:34:36 PM #4 Text 0 File Reader.cpp, Line 126

    Reader running



    6:34:36 PM #5 ISO9660GEN -11 File geniso.cpp, Line 3899

    First writeable address = 0 (0x00000000)



    6:35:03 PM #6 Text 0 File Burncd.cpp, Line 5689

    Unexpected exception





    Existing drivers:

    File 'Drivers\ASPI32.SYS': Ver=4.60 (1021), size=25244 bytes, created 9/10/1999 12:06:00 PM



    Registry Keys:

    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)




    18:35:10 File NeroRecorderBase.cpp, Line 825
    Burn failed (3)

    18:35:11 File burn_dvdfiles.cpp, Line 300
    Compile DVD: exit
     
  10. ccampbell

    ccampbell Regular member

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    Hi Healey,

    This bytes the big one. I can not see any obvious reason as to why it would fail, and this is to the ImageRecorder, which really throws me for a loop. :-(

    This occurs no matter what source file you use?

    Can you run the Nero InfoTool and post it's results on the forum so I can see if there is anything it can provide in helping to debug this issue?

    After you uninstalled the Pinnacle software, did you run our DriverClean Tool, and Registry Checker program to make sure nothing was left behind? If not, give it a try. We have this posted on our website under Support->Utilites->Clean Tools

    Regards,

    Craig

    Ahead Software
    USA
     

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