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Nero 7.10.1.0 Product Setup will not open.

Discussion in 'Nero discussion' started by EricJones, Sep 29, 2007.

  1. EricJones

    EricJones Member

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    I used the search function and didnt find anybody else with my problem, so here goes. I just upgraded from Nero 7 Essentials to Nero 7 Ultra Edition. I opened Nero StartSmart Essentials and attempted to open the ProductSetup, it wont open. I clicked on the flame logo and it doesnt do anything, so now I cant input my new serial number that I purchased. The only method, that I can see, to contact Nero Support is e-mail. I sent an email four days ago and havent heard back. So any help would be appreciated.
     
  2. binkie7

    binkie7 Moderator Staff Member

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    Try doing a clean install of Nero - uninstall Nero using the clean tool.
    Download and install the trial version - link.
    When you get to the install part about the name, company (can leave blank) and serial # - delete the one that's in there and type in the your new serial #. You won't have the trial and you'll have the full retail version.

     
  3. EricJones

    EricJones Member

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    Excellent, thank you. I am actually running Nero 7 Ultra now. I can transcode all of the video, but now it gives me an error during the burning process.
     
  4. binkie7

    binkie7 Moderator Staff Member

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    Not a problem :)
    Now to your burn error - post the log and we'll take a peek.
    If you didn't save it look here: document and settings>owner (or whatever the pc name is)>application data>ahead>burning rom>nerohistory

    If you can't find it there just do a windows search for nerohistory.
     
  5. EricJones

    EricJones Member

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    I am assuming i did this properly.

    Windows XP 5.1
    IA32
    WinAspi: -
    ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=169792 bytes, created 3/14/2007 12:43:16 PM

    NT-SPTI used
    Nero API version: 7.10.1.0
    Using interface version: 7.5.0.1
    Installed in: C:\Program Files\Nero\Nero 7\Core\
    Application: ahead\NeroVision
    Internal Version: 7, 10, 1, 0

    Recorder: <LITE-ON DVDRW LH-16W1P> Version: SL02 - HA 1 TA 0 - 7.10.1.0
    Adapter driver: <IDE> HA 1
    Drive buffer : 2048kB
    Bus Type : default (0) -> ATAPI, detected: ?

    === Scsi-Device-Map ===
    DiskPeripheral : WDC WD400EB-11CPF0 atapi Port 0 ID 0 DMA: On
    CdRomPeripheral : LITE-ON DVDRW LH-16W1P atapi Port 1 ID 0 DMA: On

    === CDRom-Device-Map ===
    LITE-ON DVDRW LH-16W1P D: CdRom0
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 74448896 (0) Byte
    BUFE : 0
    Physical memory : 511MB (523808kB)
    Free physical memory: 235MB (241468kB)
    Memory in use : 53
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    29.9.2007
    NeroAPI
    6:16:05 PM #1 Phase 111 File APIProgress.cpp, Line 285
    DVD-Video files sorted

    6:16:06 PM #2 Text 0 File SCSIPTICommands.cpp, Line 424
    LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

    6:16:08 PM #3 ISO9660GEN -11 File Geniso.cpp, Line 3343
    First writeable address = 0 (0x00000000)

    6:16:08 PM #4 ISO9660GEN -11 File Geniso.cpp, Line 3343
    First writeable address = 0 (0x00000000)

    6:16:08 PM #5 Text 0 File Burncd.cpp, Line 3508
    Turn on Disc-At-Once, using DVD media

    6:16:08 PM #6 Text 0 File DlgWaitCD.cpp, Line 307
    Last possible write address on media: 2295103 (510:01.28, 4482MB)
    Last address to be written: 974991 (216:39.66, 1904MB)

    6:16:08 PM #7 Text 0 File DlgWaitCD.cpp, Line 319
    Write in overburning mode: NO (enabled: CD)

    6:16:09 PM #8 Text 0 File DlgWaitCD.cpp, Line 2972
    Recorder: LITE-ON DVDRW LH-16W1P, Media type: DVD+R
    Disc Manufacturer ID: CMC MAG, Media Type ID: M01, Product revision number: 0
    Disc Application Code: 0, Extended Information Indicators: 7

    6:16:09 PM #9 Text 0 File DlgWaitCD.cpp, Line 493
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    6:16:09 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 793
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 ()
    2 indices, index0 (150) not provided
    original disc pos #0 + 974992 (974992) = #974992/216:39.67
    relocatable, disc pos for caching/writing not required/ required
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 974992 blocks [D: LITE-ON DVDRW LH-16W1P]
    --------------------------------------------------------------

    6:16:09 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 995
    Prepare [D: LITE-ON DVDRW LH-16W1P] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x00; Session Closed, disc fixated
    Tracks 1 to 1: Idx 0 Idx 1 Next Trk
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 1996783616, ISRC ""
    DAO layout:
    ===========
    ___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
    0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
    0 | 1 | 0 | 0x41 | 0 | 0 | 0x00
    0 | 1 | 1 | 0x41 | 974992 | 0 | 0x00
    974992 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

    6:16:09 PM #12 Text 0 File SCSIPTICommands.cpp, Line 215
    SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

    6:16:09 PM #13 Text 0 File Burncd.cpp, Line 4294
    Caching options: cache CDRom or Network-No, small files-Yes (<32KB)

    6:16:09 PM #14 Phase 24 File APIProgress.cpp, Line 285
    Caching of files started

    6:16:09 PM #15 Text 0 File Burncd.cpp, Line 4413
    Cache writing successful.

    6:16:09 PM #16 Phase 25 File APIProgress.cpp, Line 285
    Caching of files completed

    6:16:09 PM #17 Phase 36 File APIProgress.cpp, Line 285
    Burn process started at 16x (22,160 KB/s)

    6:16:09 PM #18 Text 0 File ThreadedTransferInterface.cpp, Line 2721
    Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

    6:16:09 PM #19 Text 0 File Cdrdrv.cpp, Line 9869
    ---- Disc Structure: Physical Format Information (00h) ----
    Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
    Book Type: DVD+R (10), Part Version: 1.0x (1)
    Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
    Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
    Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
    Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
    End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
    Data in Burst Cutting Area (BCA) does not exist
    Disc Application Code: 0 / 0 h
    Extended Information indicators: 7 h
    Disc Manufacturer ID: CMC.MAG.
    Media type ID: M01
    Product revision number: 0
    Number of Physical format information bytes in use in ADIP up to byte 63: 56
    Media Specific [16..63]:
    00 00 07 43 4D 43 20 4D - 41 47 00 4D 30 31 00 38 ...CMC.MAG.M01.8
    23 54 37 18 00 3E 6E 00 - 70 62 15 15 0B 0B 08 08 #T7..>n.pb......
    01 19 1B 0B 0B 0E 0F 01 - 00 00 00 00 00 00 00 00 ................

    6:16:09 PM #20 Text 0 File DVDR.cpp, Line 7095
    Drive: LITE-ON DVDRW LH-16W1P
    Book Type request [LO], rev 3: DVD-ROM
    Changing the Book Type was finished successfully, return code 0

    6:16:09 PM #21 CDR -1207 File DVDR.cpp, Line 6473
    Book Type automatically set to: DVD-ROM

    6:16:09 PM #22 Text 0 File DVDPlusRW.cpp, Line 675
    Start write address at LBA 0
    DVD high compatibility mode: Yes

    6:16:09 PM #23 Text 0 File ThreadedTransfer.cpp, Line 269
    Pipe memory size 74390400

    6:17:25 PM #24 SPTI -1106 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1106)
    Sense Key: 0x03 (KEY_MEDIUM_ERROR)
    Sense Code: 0x73
    Sense Qual: 0x03
    CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00
    Sense Area: 0x70 00 03 00 00 00 00 0A 00 00 00 00 73 03
    Buffer x22030040: Len x10000
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    6:17:25 PM #25 CDR -1106 File Writer.cpp, Line 303
    Power calibration error
    D: LITE-ON DVDRW LH-16W1P

    6:19:38 PM #26 Phase 127 File APIProgress.cpp, Line 285
    Generating DVD high compatibility borders

    6:19:40 PM #27 Text 0 File DVDPlusRW.cpp, Line 935
    EndDAO: Last written address 0

    6:19:40 PM #28 Phase 129 File APIProgress.cpp, Line 285
    Generating DVD borders completed successfully

    6:19:41 PM #29 Text 0 File DVDR.cpp, Line 7095
    Drive: LITE-ON DVDRW LH-16W1P
    Book Type request [LO], rev 3: DVD+R
    Changing the Book Type was finished successfully, return code 0

    6:19:41 PM #30 Phase 38 File APIProgress.cpp, Line 285
    Burn process failed at 16x (22,160 KB/s)

    6:19:42 PM #31 Text 0 File SCSIPTICommands.cpp, Line 261
    SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

    6:19:45 PM #32 Text 0 File Cdrdrv.cpp, Line 11185
    DriveLocker: UnLockVolume completed

    6:19:46 PM #33 Text 0 File SCSIPTICommands.cpp, Line 424
    UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL


    Existing drivers:

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 1 (Security Option)


    Windows XP 5.1
    IA32
    WinAspi: -
    ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=169792 bytes, created 3/14/2007 12:43:16 PM

    NT-SPTI used
    Nero API version: 7.10.1.0
    Using interface version: 7.5.0.1
    Installed in: C:\Program Files\Nero\Nero 7\Core\
    Application: ahead\NeroVision
    Internal Version: 7, 10, 1, 0

    Recorder: <LITE-ON DVDRW LH-16W1P> Version: SL02 - HA 1 TA 0 - 7.10.1.0
    Adapter driver: <IDE> HA 1
    Drive buffer : 2048kB
    Bus Type : default (0) -> ATAPI, detected: ?

    === Scsi-Device-Map ===
    DiskPeripheral : WDC WD400EB-11CPF0 atapi Port 0 ID 0 DMA: On
    CdRomPeripheral : LITE-ON DVDRW LH-16W1P atapi Port 1 ID 0 DMA: On

    === CDRom-Device-Map ===
    LITE-ON DVDRW LH-16W1P D: CdRom0
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 74448896 (0) Byte
    BUFE : 0
    Physical memory : 511MB (523808kB)
    Free physical memory: 185MB (189468kB)
    Memory in use : 63
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    29.9.2007
    NeroAPI
    10:32:15 PM #1 Phase 111 File APIProgress.cpp, Line 285
    DVD-Video files sorted

    10:32:15 PM #2 Text 0 File SCSIPTICommands.cpp, Line 424
    LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

    10:32:17 PM #3 ISO9660GEN -11 File Geniso.cpp, Line 3343
    First writeable address = 0 (0x00000000)

    10:32:17 PM #4 ISO9660GEN -11 File Geniso.cpp, Line 3343
    First writeable address = 0 (0x00000000)

    10:32:17 PM #5 Text 0 File Burncd.cpp, Line 3508
    Turn on Disc-At-Once, using DVD media

    10:32:17 PM #6 Text 0 File DlgWaitCD.cpp, Line 307
    Last possible write address on media: 2295103 (510:01.28, 4482MB)
    Last address to be written: 952895 (211:45.20, 1861MB)

    10:32:17 PM #7 Text 0 File DlgWaitCD.cpp, Line 319
    Write in overburning mode: NO (enabled: CD)

    10:32:17 PM #8 Text 0 File DlgWaitCD.cpp, Line 2972
    Recorder: LITE-ON DVDRW LH-16W1P, Media type: DVD+R
    Disc Manufacturer ID: CMC MAG, Media Type ID: M01, Product revision number: 0
    Disc Application Code: 0, Extended Information Indicators: 7

    10:32:17 PM #9 Text 0 File DlgWaitCD.cpp, Line 493
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    10:32:17 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 793
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 ()
    2 indices, index0 (150) not provided
    original disc pos #0 + 952896 (952896) = #952896/211:45.21
    relocatable, disc pos for caching/writing not required/ required
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 952896 blocks [D: LITE-ON DVDRW LH-16W1P]
    --------------------------------------------------------------

    10:32:17 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 995
    Prepare [D: LITE-ON DVDRW LH-16W1P] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x00; Session Closed, disc fixated
    Tracks 1 to 1: Idx 0 Idx 1 Next Trk
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 1951531008, ISRC ""
    DAO layout:
    ===========
    ___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
    0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
    0 | 1 | 0 | 0x41 | 0 | 0 | 0x00
    0 | 1 | 1 | 0x41 | 952896 | 0 | 0x00
    952896 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

    10:32:17 PM #12 Text 0 File SCSIPTICommands.cpp, Line 215
    SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME

    10:32:17 PM #13 Text 0 File Burncd.cpp, Line 4294
    Caching options: cache CDRom or Network-No, small files-Yes (<32KB)

    10:32:17 PM #14 Phase 24 File APIProgress.cpp, Line 285
    Caching of files started

    10:32:17 PM #15 Text 0 File Burncd.cpp, Line 4413
    Cache writing successful.

    10:32:17 PM #16 Phase 25 File APIProgress.cpp, Line 285
    Caching of files completed

    10:32:17 PM #17 Phase 36 File APIProgress.cpp, Line 285
    Burn process started at 16x (22,160 KB/s)

    10:32:17 PM #18 Text 0 File ThreadedTransferInterface.cpp, Line 2721
    Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

    10:32:18 PM #19 Text 0 File Cdrdrv.cpp, Line 9869
    ---- Disc Structure: Physical Format Information (00h) ----
    Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
    Book Type: DVD+R (10), Part Version: 1.0x (1)
    Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
    Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
    Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
    Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
    End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
    Data in Burst Cutting Area (BCA) does not exist
    Disc Application Code: 0 / 0 h
    Extended Information indicators: 7 h
    Disc Manufacturer ID: CMC.MAG.
    Media type ID: M01
    Product revision number: 0
    Number of Physical format information bytes in use in ADIP up to byte 63: 56
    Media Specific [16..63]:
    00 00 07 43 4D 43 20 4D - 41 47 00 4D 30 31 00 38 ...CMC.MAG.M01.8
    23 54 37 18 00 3E 6E 00 - 70 62 15 15 0B 0B 08 08 #T7..>n.pb......
    01 19 1B 0B 0B 0E 0F 01 - 00 00 00 00 00 00 00 00 ................

    10:32:18 PM #20 Text 0 File DVDR.cpp, Line 7095
    Drive: LITE-ON DVDRW LH-16W1P
    Book Type request [LO], rev 3: DVD-ROM
    Changing the Book Type was finished successfully, return code 0

    10:32:18 PM #21 CDR -1207 File DVDR.cpp, Line 6473
    Book Type automatically set to: DVD-ROM

    10:32:18 PM #22 Text 0 File DVDPlusRW.cpp, Line 675
    Start write address at LBA 0
    DVD high compatibility mode: Yes

    10:32:18 PM #23 Text 0 File ThreadedTransfer.cpp, Line 269
    Pipe memory size 74390400

    10:33:42 PM #24 SPTI -1106 File SCSIPassThrough.cpp, Line 179
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1106)
    Sense Key: 0x03 (KEY_MEDIUM_ERROR)
    Sense Code: 0x73
    Sense Qual: 0x03
    CDB Data: 0x2A 00 00 00 00 00 00 00 20 00 00 00
    Sense Area: 0x70 00 03 00 00 00 00 0A 00 00 00 00 73 03
    Buffer x05790040: Len x10000
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

    10:33:42 PM #25 CDR -1106 File Writer.cpp, Line 303
    Power calibration error
    D: LITE-ON DVDRW LH-16W1P

    10:36:05 PM #26 Phase 127 File APIProgress.cpp, Line 285
    Generating DVD high compatibility borders

    10:37:11 PM #27 Text 0 File DVDPlusRW.cpp, Line 935
    EndDAO: Last written address 0

    10:37:11 PM #28 Phase 129 File APIProgress.cpp, Line 285
    Generating DVD borders completed successfully

    10:37:12 PM #29 Text 0 File DVDR.cpp, Line 7095
    Drive: LITE-ON DVDRW LH-16W1P
    Book Type request [LO], rev 3: DVD+R
    Changing the Book Type was finished successfully, return code 0

    10:37:12 PM #30 Phase 38 File APIProgress.cpp, Line 285
    Burn process failed at 16x (22,160 KB/s)

    10:37:14 PM #31 Text 0 File SCSIPTICommands.cpp, Line 261
    SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

    10:37:16 PM #32 Text 0 File Cdrdrv.cpp, Line 11185
    DriveLocker: UnLockVolume completed

    10:37:16 PM #33 Text 0 File SCSIPTICommands.cpp, Line 424
    UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL


    Existing drivers:

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 1 (Security Option)


     
  6. binkie7

    binkie7 Moderator Staff Member

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    Yep you got it right.
    Here's some suggestions:
    Recorder: <LITE-ON DVDRW LH-16W1P> Version: SL02
    Update the firmware to the latest - SL08

    Disc Manufacturer ID: CMC MAG,
    Not the best media. Switch to Taiyo Yuden, Verbatim or made in japan Sony, Fuji or Maxell.

    Burn process failed at 16x
    Take the burn speed down to 8x.

    Give that a go and let us know.
     
  7. EricJones

    EricJones Member

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    I am pleased to announce that my attempt was a success. Mucho aprecio!
     
  8. binkie7

    binkie7 Moderator Staff Member

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    You're welcome
    Happy Burning!
     

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