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Nero 7 - Unexpected Exception

Discussion in 'Nero discussion' started by GetDaBuzz, Jan 7, 2007.

  1. GetDaBuzz

    GetDaBuzz Member

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    I had less trouble with Adaptec's Easy CD Creator in 1996, on my 2x HP $500 burner.

    I wish Ahead would worry more about the competency of their burning software, and less about the infestation of every piece of media on my system.

    No matter what operation I am trying with my Nero 7, whether it is burning a DVD from an image, or copying a DVD of home movies, or looking at it crosseyed and saying "Boo!", I get a message from Windows that Nero.exe has encountered an error and needs to shut down. Nero says that it got an "Unexpected Exception". As far as I can tell, it doesn't even spin the drive up. It just croaks.

    This POS software is more tempramental than a Las Vegas drag queen. I have already followed much of the advice I've seen listed here. I removed an old Roxio installation, used "Roxio Zap", used the Nero cleaner tools, de-installed Nero, cleaned again, re-installed Nero, tried burning, more failure, updated, failed again, and all errors are exactly the same.

    I wish I could return this, but CompUSA doesn't accept returns of opened software. Anyway, here is my log, should anyone have the slightest idea what transgression I have committed against the Nero Gods. Any advice, short of Santeria-like chicken sacrifices, is welcome.

    Thanks,
    Buzz

    Windows XP 5.1
    IA32
    WinAspi: File 'Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 1:54:32 PM
    ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 1:54:32 PM

    NT-SPTI used
    Nero Version: 7.5.9.0
    Internal Version: 7, 5, 9, 0

    Recorder: <PIONEER DVD-RW DVR-106D>Version: 1.08 - HA 1 TA 0 - 7.5.9.0
    Adapter driver: <IDE> HA 1
    Drive buffer : 2000kB
    Bus Type : default (0) -> ATAPI, detected: ?
    CD-ROM: <PIONEER DVD-RW DVR-106D>Version: 1.08 - HA 1 TA 0 - 7.5.9.0
    Adapter driver: <IDE> HA 1

    === Scsi-Device-Map ===
    DiskPeripheral : WDC WD2500JB-32FUA0 atapi Port 0 ID 0 DMA: On
    DiskPeripheral : WDC WD1200BB-00CAA0 atapi Port 1 ID 0 DMA: On
    DiskPeripheral : Maxtor 4D080H4 atapi Port 1 ID 1 DMA: On
    DiskPeripheral : Maxtor 6Y160P0 YAR4 ultra Port 2 ID 0 DMA: Off
    CdRomPeripheral : PIONEER DVD-RW DVR-106D1.08 ultra Port 2 ID 2 DMA: Off
    CdRomPeripheral : PLEXTOR CD-R PX-W5224A1.03 ultra Port 2 ID 3 DMA: Off

    === CDRom-Device-Map ===
    PIONEER DVD-RW DVR-106D D: CDRom0
    PLEXTOR CD-R PX-W5224A E: CDRom1
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 83886080 (0) Byte
    BUFE : 0
    Physical memory : 1023MB (1048044kB)
    Free physical memory: 600MB (614588kB)
    Memory in use : 41 %
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    7.1.2007
    Burn DVD Image
    12:05:28 PM #1 Text 0 File SCSIPTICommands.cpp, Line 411
    LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

    12:05:29 PM #2 IMAGEGEN -10 File ImageGen.cpp, Line 366
    Image was written as DAO.
    DAOI:
    MediaCatalogNumber = ''
    TocType = 0x20
    Finalized = 1
    First/Last Track = 1 / 1
    1: ISRC = ''
    Blocksize = 2048
    TrackMode = 'TRM_DATA_MODE1'
    TrackConfig = 0x00
    First/Last Index = 0 / 1
    Index0FilePos = 0, Index1FilePos = 0, NextTrackFilePos = 3408953344
    CUES:
    MTYP: Mediumtype = DVD (old format) (0x1C)
    Image file name: <C:\Documents and Settings\Buzz\My Documents\My ISO Files\Aeon1.nrg>

    12:05:29 PM #3 Text 0 File Burncd.cpp, Line 3451
    Turn on Disc-At-Once, using DVD media

    12:05:29 PM #4 Text 0 File DlgWaitCD.cpp, Line 306
    Last possible write address on media: 2298495 (510:46.45, 4489MB)
    Last address to be written: 1664527 (369:53.52, 3251MB)

    12:05:29 PM #5 Text 0 File DlgWaitCD.cpp, Line 318
    Write in overburning mode: NO (enabled: CD)

    12:05:31 PM #6 Text 0 File DlgWaitCD.cpp, Line 2903
    Recorder: PIONEER DVD-RW DVR-106D, Media type: DVD-R
    Disc Manufacturer: -
    Disc Application Code: 0, Disc Physical Code: 0

    12:05:31 PM #7 Text 0 File DlgWaitCD.cpp, Line 490
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    12:05:31 PM #8 Text 0 File ThreadedTransferInterface.cpp, Line 821
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 (1 - DVD-ROM)
    2 indices, index0 (150) not provided
    original disc pos #0 + 1664528 (1664528) = #1664528/369:53.53
    not relocatable, disc pos for caching/writing not required/not required
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1664528 blocks [D: PIONEER DVD-RW DVR-106D]
    --------------------------------------------------------------

    12:05:31 PM #9 Text 0 File ThreadedTransferInterface.cpp, Line 1024
    Prepare [D: PIONEER DVD-RW DVR-106D] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x20; Session Closed, disc fixated
    Tracks 1 to 1: Idx 0 Idx 1 Next Trk
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 3408953344, ISRC ""
    DAO layout:
    ===========
    ___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
    0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
    0 | 1 | 0 | 0x41 | 1664528 | 0 | 0x00
    0 | 1 | 1 | 0x41 | 1664528 | 0 | 0x00
    1664528 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

    12:05:31 PM #10 Text 0 File SCSIPTICommands.cpp, Line 209
    SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

    12:05:31 PM #11 Phase 24 File dlgbrnst.cpp, Line 1746
    Caching of files started

    12:05:31 PM #12 Text 0 File Burncd.cpp, Line 4278
    Cache writing successful.

    12:05:31 PM #13 Phase 25 File dlgbrnst.cpp, Line 1746
    Caching of files completed

    12:05:31 PM #14 Phase 36 File dlgbrnst.cpp, Line 1746
    Burn process started at 2x (2,770 KB/s)

    12:05:31 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 2743
    Verifying disc position of item 0 (not relocatable, no disc pos, no patch infos, orig at #0): write at #0

    12:06:07 PM #16 Text 0 File Burncd.cpp, Line 5888
    Unexpected exception

    12:06:07 PM #17 Text 0 File SCSIPTICommands.cpp, Line 254
    SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME

    12:06:10 PM #18 Text 0 File Cdrdrv.cpp, Line 10467
    DriveLocker: UnLockVolume completed

    12:06:10 PM #19 Text 0 File SCSIPTICommands.cpp, Line 411
    UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL


    Existing drivers:

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
     
  2. zeiram

    zeiram Guest

    at a guess i'd say that this is your problem.

    PIONEER DVD-RW DVR-106D1.08 ultra Port 2 ID 2 DMA: Off
    CdRomPeripheral : PLEXTOR CD-R PX-W5224A1.03 ultra Port 2 ID 3 DMA: Off



    You need to get your dma turned back on
     
  3. laddyboy

    laddyboy Regular member

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    Hello.

    zeiram is correct about the DMA. Here's a guide for remedying the problem:

    http://forums.afterdawn.com/thread_view.cfm/260038


    Nero also isn't identifying the actual disk manufacturer which may be troublesome if you're using some el cheapo media. Good media is Verbatim, Taiyo Yuden, and Made in Japan labeled Fuji and Sony disks.


     
  4. fasfrank

    fasfrank Active member

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    You device map shows a bunch of drives:

    Is it even possible to enable DMA on the DVD drives and the Maxtor 6Y160P0? Do you have that option in Device Manager?What buss are these three drives on? PCI?

    I have a raid controller plugged into mine and don't have that option.


    Have you ever had these drives working correctly?

    BTW, I could not agree more:
     
  5. laddyboy

    laddyboy Regular member

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    I don't do raids. Good catch FF.

     
  6. fasfrank

    fasfrank Active member

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    Thanks laddyboy,
    All those drives caught my eye. I've got a couple of fast hard drives on my raid setup and not optical drives.

    Could that be the problem here? That's why I was wondering if it had ever worked. I had not seen this configuration before.
     
  7. laddyboy

    laddyboy Regular member

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    I would move the two opticals to Port 1 and the hard disks on Port 1 to Port 2 on the RAID and give that a try.
     
  8. GetDaBuzz

    GetDaBuzz Member

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    Thanks, guys. I did some more reading on the problem and discovered that there may be possible conflicts between the Promise controller card I have plugged into the PCI bus, and the nForce2 chipset on my motherboard. I moved the opticals to channel 2 on the motherboard IDE, and the problem was immediately eliminated.

    The funny thing was that everything BUT Nero was reporting that the DMA for the drives on the secondary controller were on.

    Thanks, again!
     

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