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nero: cannot start disk at once/illegal disk error

Discussion in 'DVDR' started by catahoula, Oct 3, 2004.

  1. catahoula

    catahoula Member

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    i/o Magic dvd +/- rw/ +/-r came with nero software, and burns and reads +dvds no problem. but, it wont recognize the -dvds and i get the above error.

    i have installed the update so i am now running nero version 6.3.1.25

    infotool says it supports all formats and sees the dvd as blank... i am trying to use Sony DVDs... the +'s i used with no problem (except that my internal DVD player is - ) were 'comp usa' generics...

    Please Help.
     
  2. cynthia_

    cynthia_ Regular member

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  3. catahoula

    catahoula Member

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    i/oMagic isnt listed... but thanks for that link. any other suggestions?
     
  4. ScubaPete

    ScubaPete Senior member

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    Hi catahoula,

    A crapper media you couldn't find - Stay with your Sony's (a decent disc)for DVD backup.

    Sorry, you can't do much with crap media -

    Cheers,

    Pete
     
  5. catahoula

    catahoula Member

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    LOL pete, i didnt remember if i had a + or a - internal dvd, is why i bought the crap brand... and the comp usa crap media burned and played just fine, is the Sony i cant get to read...


     
  6. ccampbell

    ccampbell Regular member

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    Hi Catahoula,

    Can you provide the full Nero Log file from the failed write attempt? A lot of times when you see the error message, "Cannot start disc-at-once" the issue was caused by a previous error. In most cases, but not all, a 'Power Calibration error'.

    P.S. Be sure to edit out your Serial key before posting log file.

    Regards,

    Craig

    Ahead Software
    USA
     
  7. catahoula

    catahoula Member

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    hi craig and thanks :) this is what you want, right?

    Windows XP 5.1
    IA32
    WinAspi: -
    ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.68, size=160016 bytes, created 7/22/2004 5:33:44 PM
    Nero version: 6.3.1.25 (Nero Express)
    Recorder: <ATAPI DVD DD 2X16X4X16> Version: G7C9 - HA 2 TA 0 - 6.3.1.25
    Adapter driver: <> HA 2
    Drive buffer : 2048kB
    Bus Type : default (0) -> ATAPI, detected: ?
    CD-ROM: <SAMSUNG CDRW/DVD SN-324F>Version: U203 - HA 0 TA 0 - 6.3.1.25
    Adapter driver: <atapi> HA 0

    === Scsi-Device-Map ===
    CdRomPeripheral : SAMSUNG CDRW/DVD SN-324F atapi Port 0 ID 0 DMA: Off
    DiskPeripheral : HITACHI_DK23FA-30 atapi Port 1 ID 0 DMA: On

    === CDRom-Device-Map ===
    SAMSUNG CDRW/DVD SN-324F D: CDRom0
    ATAPI DVD DD 2X16X4X16 F: CDRom1
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 40894464 (0) Byte
    ShowDrvBufStat : 0
    BUFE : 0
    Physical memory : 254MB (260436kB)
    Free physical memory: 57MB (58728kB)
    Memory in use : 77 %
    Uncached PFiles: 0x0
    Use Static Write Speed Table: 0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    3.10.2004
    ISO compilation
    4:48:31 PM #1 Text 0 File Isodoc.cpp, Line 6083
    Iso document burn settings
    ------------------------------------------
    Determine maximum speed : FALSE
    Simulate : FALSE
    Write : TRUE
    Finalize CD : FALSE
    Multisession : TRUE
    Multisession type: : Start multisession
    Burning mode : DAO
    Mode : 1
    ISO Level : 1 (Max. of 11 = 8 + 3 char)
    Character set : ISO 9660
    Joliet : TRUE
    Allow pathdepth more than 8 directories : TRUE
    Allow more than 255 characters in path : TRUE
    Write ISO9660 ;1 file extensions : TRUE

    4:48:32 PM #2 Text 0 File Reader.cpp, Line 126
    Reader running

    4:48:32 PM #3 ISO9660GEN -11 File geniso.cpp, Line 3899
    First writeable address = 0 (0x00000000)

    4:48:32 PM #4 Text 0 File Burncd.cpp, Line 3152
    Turn on Disc-at-once, using DVD media

    4:48:32 PM #5 Text 0 File DlgWaitCD.cpp, Line 247
    Last possible write address on media: 2297887 (510:38.37, 4488MB)
    Last address to be written: 1974575 (438:47.50, 3856MB)

    4:48:32 PM #6 Text 0 File DlgWaitCD.cpp, Line 259
    Write in overburning mode: NO (enabled: CD)

    4:48:32 PM #7 Text 0 File DlgWaitCD.cpp, Line 2162
    Recorder: ATAPI DVD DD 2X16X4X16, Media type: DVD-RW
    Disc Manufacturer: SONY00 - 0000U9
    Disc Application Code: 64, Disc Physical Code: 214

    4:48:32 PM #8 Text 0 File DlgWaitCD.cpp, Line 420
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    4:48:32 PM #9 Text 0 File ThreadedTransferInterface.cpp, Line 813
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 (CTransferItem)
    2 indices, index0 (150) not provided
    original disc pos #0 + 1974576 (1974576) = #1974576/438:47.51
    relocatable, disc pos for caching/writing not required/required, no patch infos
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1974576 blocks [ATAPI DVD DD 2X16X4X16]
    --------------------------------------------------------------

    4:48:32 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 984
    Prepare recorder [ATAPI DVD DD 2X16X4X16] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x00; Session Closed, disc not fixated
    Tracks 1 to 1:
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4043931648, ISRC ""
    DAO layout:
    ===========
    __Start_|____Track_|_Idx_|_RecDep_|_CtrlAdr_
    0 | lead-in | 0 | 0x00 | 0x41
    0 | 1 | 0 | 0x00 | 0x41
    0 | 1 | 1 | 0x00 | 0x41
    1974576 | lead-out | 1 | 0x00 | 0x41

    4:48:33 PM #11 Phase 24 File dlgbrnst.cpp, Line 1855
    Caching of files started

    4:48:34 PM #12 Text 0 File Burncd.cpp, Line 4163
    Cache writing successful.

    4:48:34 PM #13 Phase 25 File dlgbrnst.cpp, Line 1855
    Caching of files completed

    4:48:34 PM #14 Phase 36 File dlgbrnst.cpp, Line 1855
    Burn process started at 2.4x (3,324 KB/s)

    4:48:34 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 2344
    Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

    4:48:34 PM #16 Text 0 File dlgbrnst.cpp, Line 1713
    Set remaining time: 20:31,342 (1231342ms) -> OK

    4:48:34 PM #17 Text 0 File DVDMinusRW.cpp, Line 271
    Perform 'Quick Format' (type 15h) to set disc in 'Restricted Overwrite Mode'.

    4:48:34 PM #18 Phase 136 File dlgbrnst.cpp, Line 1855
    Quick Format DVD-RW

    4:48:34 PM #19 SCSI -1046 File Cdrdrv.cpp, Line 1191
    SCSI Exec, HA 2, TA 0, LUN 0, buffer 0x03686000
    Status: 0x04 (0x01, SCSI_ERR)
    HA-Status 0x00 (0x00, OK)
    TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x30
    Sense Qual: 0x00
    CDB Data: 0x04 0x11 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
    Sense Data: 0x70 0x00 0x05 0x00 0x00 0x00 0x00 0x12
    0x00 0x00 0x00 0x00 0x30 0x00

    4:48:34 PM #20 CDR -1046 File ThreadedTransferInterface.cpp, Line 1614
    Illegal disc

    4:48:34 PM #21 TRANSFER -27 File ThreadedTransferInterface.cpp, Line 1614
    Could not perform start of Disc-at-once

    4:48:34 PM #22 Text 0 File dlgbrnst.cpp, Line 1713
    Set remaining time: 0:00,000 (0ms) -> OK

    4:48:34 PM #23 Phase 38 File dlgbrnst.cpp, Line 1855
    Burn process failed at 2.4x (3,324 KB/s)


    Existing drivers:
    File 'Drivers\atapi.sys': Ver=5.1.2600.1106 (xpsp1.020828-1920), size=86912 bytes, created 8/29/2002 2:27:50 AM (Adapter driver for src)

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

     
  8. ccampbell

    ccampbell Regular member

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    Yes, that is it.

    So your real error was:

    Perform 'Quick Format' (type 15h) to set disc in 'Restricted Overwrite Mode'.

    4:48:34 PM #18 Phase 136 File dlgbrnst.cpp, Line 1855
    Quick Format DVD-RW

    4:48:34 PM #19 SCSI -1046 File Cdrdrv.cpp, Line 1191
    SCSI Exec, HA 2, TA 0, LUN 0, buffer 0x03686000
    Status: 0x04 (0x01, SCSI_ERR)
    HA-Status 0x00 (0x00, OK)
    TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x30
    Sense Qual: 0x00
    CDB Data: 0x04 0x11 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
    Sense Data: 0x70 0x00 0x05 0x00 0x00 0x00 0x00 0x12
    0x00 0x00 0x00 0x00 0x30 0x00

    4:48:34 PM #20 CDR -1046 File ThreadedTransferInterface.cpp, Line 1614
    Illegal disc



    So the Recorder considered the media as an 'Illegal Disc'. Which then caused the "Could not perform start of Disc-at-once" error message.

    How is your recorder connected to your system? Is it an external unit, and are you using USB or 1394?

    What worries me is that if you look at the excerpt below, Nero is reporting the drive as an ATAPI device, and yet does not report an ATAPI controller, which would normally indicate an external drive connected via USB or 1394.

    "Recorder: <ATAPI DVD DD 2X16X4X16> Version: G7C9 - HA 2 TA 0 - 6.3.1.25
    Adapter driver: <> HA 2"


    If you are using USB or 1394, then this is really not an issue, maybe.

    Based on the error message, and you test results, I would recommend trying another brand of DVD-R media just to see if the media is the issue. It's the easist route to take for trouble-shooting the issue.

    Regards,

    Craig

    Ahead Software
    USA
     
  9. catahoula

    catahoula Member

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    hi craig and thank you! it is usb, and i already know that it works fine with dvd+ ... are you saying i should trade in the Sony dvd- for another brand? Which do you suggest? Sony or Memorex or generic were the choices if memory serves...

    and just to save time and/or the thread being lost in the shuffle, what do i do if it isnt the media?

    thanks again!
     
  10. ScubaPete

    ScubaPete Senior member

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    Hey, catahoula,

    We never said that crap stuff wouldn't burn we said the quality was lously and the rate of coasters vs. sucessful burns would be very high (meaning the coasters Lol). The ability of crappy medias to retain the video's you put on them is questionable - I have some being unplayably from 1 to 2 yrs and reports elsewheres of memory loss after less than a year in other media.

    BTW, Memorex is an excellent example as DVD media goes, figures as high as 50% coasters have been reported (One member bought a stack of 50 and got 23 good burns.), not what I would call an impressive record. Memorex made a name for itself with their magnetic tapes (VHS and audio cassettes) and have been living off it ever since. There are 4 different companies that manufacture Memorex DVD's BTW and product quality varies widely as you might imagine. Easy to see now why the quality of a big-named company can't be trusted - " Who's making your Memorex tonight ?"

    Is it just Memorex ? No ! I just used Memorex as an example., Princo, Fuji, Orange Pack, Great AZO and most "store" discs aren't all that suitable as a DVD backup media - that's why we are specific in the type of media we are recommending.

    1. * Cheap media freezes, skips, pixelats and may refuse to be recognized by both burners and players :-( Besides "Freezing", "skips" and pixelations, many times you'll get a "Cyclic Redundancy error" or an "I/O error". This message can mean that your discs are scratched or dirty, it can also mean that your burner won't accept your "cheap" media :-(
    Another problem which "pops up" is a "*Power Calibration Error". This can stop you right in your tracks and most often is caused by, Yep, you guessed it, inexpensive media. *A "Power Calibration Error" can also be attributed to the Optical Components of a DVD Writer, though this isn't usually the case. Trying to shut down your software and ejecting your DVD then restarting your program and re-inserting the same media recently cleaned has been known to help in some cases.

    Inexpensive media or even average media is great for text, Data, Spreadsheets, .Jpg and .Gif pictures and is good even for MP3 music BUT for DVD backups - BLAaaaaaT! It SUCKTH in an extremely Big-th way !

    What we are suggesting is to download this DVD Identifier to find out who manufactured your DVD and if it's a decent quality.

    http://dvd.identifier.cdfreaks.com/

    Once you have your disc identified, click the "More information" icon and see what information you're given. if you're not sure of the quality, come on back and we'll check it out for you -

    2. A good grade, Hi-quality media is needed for DVD reproduction !
    RiData, Sony, TDK, "Branded" Ritek G04's or "Branded" Verbatim Data Life, Verbatim DataLife plus, Taiyo Yuden's and generally, almost any discs manufactured by Mitsubishi are excellent bets. Among the better discs we're looking for, any media boasting "Advanced Metal AZO" - BUT it must say "METAL" AZO !, this indicates a superior dye and dye application on a good composite disc, while they are sometimes a bit "pricey" they are just the type of media we're looking for to do our DVD backups, Prices online from Meritline.com have gotten Ritek G04 starting at about a $ .45 (USD) a disc -
    Question - If you make coasters out of 3 cheap or even average discs and good copies from 3 RiData, Ritek, TDK, Sony or Verbatim discs - which ones then will you say are too expensive ? The 3 "Cheapo's with no movie backup OR, the 3 recommended discs with a perfect backup on each disc ?

    Bear in mind, Memorex, Orange Pack, Princo, Fuji, Great AZO and others are quite good for your MP3 music, picture archives, Spread sheets, Data and your text backups and archives, they just don't work well for DVD backups. Even DataSafe G04's made by Ritek have been reported as an inferior quality media and are evoking that "Oh no, I shouldn't have gotten those."
    Remember, for DVD backups, purchasing inexpensive media or even average media is a gamble, some people win, the majority of people lose, varying amounts varying amounts, true but, they still lose :-(

    Using good grade media can guarantee you one thing to an absolute certainty; it surely cannot hurt.

    BTW, In an effort to clear the air, when I speak of "Cheap" or "Inexpensive" media, I'm not referring to the price you pay at the counter - I'm referring to the type of composite some manufactures use, their method of dye application and the lack of OR the poor quality control used during manufacturing. When I say "Branded" that means that when you pick up a disc in your hand, it says "Ritek" or "RiData" on the disc itself. The monetary cost of the media we recommend many times is cheaper than what you are purchasing now.

    We like to verify our information prior to recommending things. There are certain things we look at. For instance, when their dye and dye application are listed as unknown, this almost guarantees us they are using whatever they can get at a cheap price. Companies that use quality materials like to BRAG about it, naming names and staying with quality manufacturers who produce their media.

    Using DVD identifier and MediaMatch can help you find out a lot about what you're using. Purchasing your DVD media online can insure that you're getting quality merchandise at a good price. Shopping wisely will save you time, aggravation and money.

    Cheers,

    Pete


    PS
    FAIR WARNING. . . Using that "Cheap" media, your backups may not last all that long -

    One thing I haven't addressed is the life of a backup made on an "el cheapo" disc. We all know that data, music and video backups on CD's and DVD's will last forever, well, if not forever for at least 100 yrs or so - That's what we've read and that's why we backup our treasures to disc, so that they'll be safe. "BLAaaaT" (the bone chilling sound of an emergency air horn), Wrong, Dead Wrong ! Don't throw the originals away, you may very well need them. Your video camera tapes and family picture CD's and DVD's, may not be there the next time you want to look at them. "Point of fact," inferior discs have a tendency to "Break down]" in time. In a very short time, we're talking disc breakdown in less than a single year, in as little as 6 to 8 months.

    Important, please read -
    http://news.independent.co.uk/world/science_technology/story.jsp?story=513486

    My personal observations on this subject -
    I have had about 40 backups that have refused to play after being stored for a year or more. I test all of my backups when they are burnt to be very sure that there are no problems. "In the Golden, Olden times," before I knew any better, the Memorex, Maxell and professional "Store Brand" discs (and any thing that was on sale) was what used before I switched to Ritek and Verbatim, it is the poor quality stuff that I have been experiencing my trouble with. I noticed that backup DVD's I had refused to play in my standalone player and on my PC. VOB files wouldn't play either and other discs that I backed up about the same time would "Freeze" part way through the movie. After switching to Verbatim and Ritek's, mostly the Ritek's because the price was right, I've not had 1 go "Flat" in almost 2 years. I still have some backups done on the cheap stuff and, as time wears on I lose a few more as I attempt to check them. I say to you, why did a backup play fine in "01"and "02" then "fail" in "03 ?? Some that were done in "01" never made it till "02" (it took me some time to learn, lol) and others done about the same time and "Failed" in "04"? All of my backups from about November of "02" were done on the "good Stuff" and they still work fine today - not a single failure !

    As always, you have a choice -

     
  11. catahoula

    catahoula Member

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    hi pete, i think i am not seeing the forest for the trees... i did the dvd.identifier and the dvd that wont be recognized is by Sony...

    i dont understand WHY it is an illegal disk... so, the next thing to do is buy another brand and see if it is recognized, at this point ANY brand will do just to get me out of that step in the debugging process...

    or am i missing something? (its very late... please forgive me, ive been fighting with this and wading thru help and faqs and message boards all day)

    thank you for your help ;)
     
  12. catahoula

    catahoula Member

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    pete, once i figure out what i am doing THEN i can buy the best dvds and burn to my hearts content...

    that i cant access what i Have been able to burn (+dvds) less i am also lugging around the usb dvd r/w seems kind of silly to me, as i bought the dual format to work with what i have (a -dvd r in my laptop) as well as anything i may end up buying in the future (pc) ...

    take this one step at a time... craig said for me to try another media and see, do you agree thats the next step?

    if no, what?

    Thanks :)
     
  13. fasfrank

    fasfrank Active member

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    Hi cathoula,

    Pete, Craig and even I think you should try some Ritek branded G-04s, Verbatim or one of the others that Pete listed. Nero says the Sonys are illegal.

    The last time Nero told me that was with my very first 25 pack of Memorex, many moons ago. I took them back and got some Verbatim that worked very well. Now I'm having great success with Ritek Ridata G-04 4X -Rs. About 100 good burns so far with these.

    A couple of odd things in your burn log:

    1.
    Joliet : TRUE
    Allow pathdepth more than 8 directories : TRUE
    Allow more than 255 characters in path : TRUE


    2.
    Finalize CD : FALSE
    Multisession : TRUE
    Multisession type: : Start multisession

    My settings are always the opposite of these. This is probably not related your illegal disc issue. I use Nero Burning ROM to do my burns with. Just something I noticed.

    Cheers,
    Frank
     
  14. catahoula

    catahoula Member

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    hi frank, jaded windows user here... when i get an 'illegal operation' error, i just automatically think its the software that is confused. I will exchange the Sonys today...

    wish me luck and thank you ALL for your help :)
     
  15. catahoula

    catahoula Member

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    Hello Everyone :)

    I exchanged the Sonys for TDKs (Memorex and 'store brand' were the other 2 choices) and so far, No Errors.

    Could someone explain WHY the Sonys were being seen as 'illegal' when they were made by Sony? it isnt nec. but i sure would like to understand ;)

    Thanks again, for all the help!
     
  16. ccampbell

    ccampbell Regular member

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    Could just be a bad batch of media.
    Problems with that production line.
    Could be how it was made, firmware on the recorder, etc.


    More than likely its just a bad batch of media though.

    Regards,

    Craig

    Ahead Software
    USA
     
  17. catahoula

    catahoula Member

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    And ONE more question... Dual Layer...

    from the disk.identifier prog, i got to their Yahoo store, and Ritek Ridata has a 5 disk pack, DVD+R DL, Regular price: $13.99 Sale price: $9.99

    is this still an unstable medium or should i give it a shot?

    I wouldnt be able to play them on the laptop, but I dont see any - available, not are they writable...

    anyone want to weigh in on this? ;)

    thanks Much!
     
  18. ScubaPete

    ScubaPete Senior member

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    Hi catahoula,

    I'm so very glad you tried a different media AND you got one of the ones we recommended :)

    It would be my opinion that you got some pirated Sony's. Pple do that, they buy some worthless crap media and "Brand" it, offer it to wholesalers at a really cheap price and pawn it off to the public. That is a major reason that I buy my media from Mertline.com OR Newegg. As you've seen, when you try to use crappy media it "gums" up the works. Media is extremely important when doing DVD Video backups. But now you've seen it and now you know.

    Craig said that there was a possibility that you came across a bad batch of Sony's. Sony has their stuff made at the same place, year in, year out - the chances that they screwed up their own stuff is exceedingly small. The chances that it's a pirated media is quite large. Sony is a respected media and you should feel comfortable purchasing it in the future as long as it is from a major supplier. i.e., Newegg OR Mertline.

    Don't worry, for some of older guys we've been burnt a few times BUT you have the luck to learn from our mistakes. Even chain stores sell pirated media. Some know it and some don't - it sure does suck doesn't it ?

    Dual-layered media is soooo new (less than 6 months) that there isn't any feedback on what is good and what might not be. The good side is it's so new no one has had a chance to pirate anything. IMHO, everything out there should be fine as far as compatibility. If you can play a regular DVDF on your laptop you can play D/L. They are, after all the same as an original DVD except that they are burned not pressed. As far as cost, $10.00 a disc is about right for a special and I trust Ritek, I say, go for it if you can afford it - ScubaPete backs up too many DVD's to use D/L until the price gets to about $5.00 a disc. I just ordered 100 "Branded" Ridata +R media for about $44.00(USD), the thought of buying 100 discs for $1,000.00 is just too much for me until I hit the Lottery (Lol)

    Peace, catahoula - Ohhh, just one last thing, stop on back, don't be a stranger, you're welcome even if you don't have problems to solve -

    You can just "Hang out" and read some, improve your knowledge, help others if you can spot their problem, 3 heads are better than 2 (said the Cyclops to the Ogre) Or you could hang out in the "Safety Valve," a forum for gossiping about anything and everything under the sun :)

    Check de place out, you just might find a little something that'll interest you -

    Me ? Hey, I'll be over there, out from under that broiling hot sun, under the "Potted" Palm, right next to the water cooler. Just chewin' the fat and waiting for the next Newbie who needs a bit "O" help - Stop by and say "Howdy" -

    See ya,

    Pete :p)
     
  19. catahoula

    catahoula Member

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    hiya pete :) jsyk, that price is for 5 disks, so, maybe we both get them and see how they go :)

    i am actually having another problem... i WAS getting 10 files on a datadisk, now i can only get 2... which is odd, cos i purposely went with datadisk format cos taking the avis and making then dvds was 'a waste'

    broadest terms, i am taking a folder of say, 10 avis which is about 3.75gigs

    but something has changed from this morning's successful burns and ive tried different disks in the package and i KNOW i didnt change any settings...

    any clues? i can post a log file if ya want?

    thanks much for the help and the warm welcome, i have a feeling i will become an irregular regular here ;)
     
  20. ScubaPete

    ScubaPete Senior member

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    I don't mean to doubt you but there aren'e any Dual-Layered discs that are $2.00 each. You better re-read that ad.

    As for your remaining questions, I'm going to ask yo to start another thrtead - you're drifting off line -

    Glad I could have been of help to you - I'm sure we'l talk again -

    Bye for now -

    Pete :p)
     

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