Hello folks. I need your help! I'm having some trouble that I've NEVER had before with Nero 220.127.116.11 making DVD's. I've E-mailed Nero last week, but heard nothing back, a week later. YES, I did get the "go here to learn more" and update e-mail back. My problem was not addressed with any of the links they sent within the E-mail. Problem: Importing AVI and mpeg 1 & 2 files works, then I get this "frozen" look for about 45 seconds, that I never gotten before. Some parts of the screen aren't "updating" and if I click, parts turn that white blank color. Another issue, which may be related... When editing the DVD menu/template, the program freezes up IMMEDIATELY. I can not change menu templates, make changes to a menu. When I do, I can move the mouse, so the system is ok, but cannot even cancel or close the "not responding" program. I must exit the program via task manager. The problem starts by hitting "Edit Menu" button below the menu preview pane. I'm not having any other issue with this, making movies, burning DVD's, exporting, burning CD's, backing up things, etc. Note that it still works to make a DVD without changing the menu. When I do that, the DVD is fine. Yet, the menu is a menu for something else, with an image of another menu text and template. For example, "How to Open A Box" menu is on ""Clipping Coupons In the Paper," which isn't the right DVD menu for "Coupons." Only when I change the menu, the program freezes. Other facts: - Running updated Windows XP SP2 - Running Nero 18.104.22.168 through "SmartStart" - Nero 6 upgrades done from Nero.com site, so up to date (to Nero 22.214.171.124a) - Nero's registry checker DID NOT work, from Nero. com - Driver-clean tool done, one conflicting DVD driver out, but did not solve the issue after restart. - General Clean Tool done to uninstall program. Lower version (re-installed) does the same thing, with and without updating. - Nero is allowed to get passed the firewall, in case it updates. - Memory isn't an issue, since it's 2 gig machine that had only "Nero" running/active. no windows message on memory problems. - No problems in Device Manager. - Rebooting the system does nothing to solve this. - This issue recently came up, but worked before. No other programs installed since, so there shouldn't be conflicts. I prefer Nero, because I can do so many things with the Menu and as a whole for exporting/converting, etc. Would be a shame if I used anything else, since nothing stacked up like Nero did... for a while.