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Nero says DVD has burned successfully but disc is still blank

Discussion in 'Nero discussion' started by heartborn, Jun 24, 2007.

  1. heartborn

    heartborn Member

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    Hello all!

    Recently I have encountered a problem creating video DVDs using Nero. I have found that when I attempt to burn a video file to DVD, Nero says the burn was completed successfully but the DVD is still blank.

    Initially I had no problem and I have been using Nero Vision for years. Suddenly, on the same machine, I receieved an error while burning a disc and tried again. Ever since then I receive no errors but the video files do not appear on the disc.

    I updated my DVD writer's firmware. I also installed an up-to-date version of Nero, but I am still having the same problem.

    Could the issue be with the media? I am also concerned that my DVD writer may have somehow been disabled. Please help!
     
  2. hobbit112

    hobbit112 Regular member

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    Post a history or error log so we can take a look.
     
  3. zapatero

    zapatero Member

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    This has happened to me occasionally because the disc is not inserted properly on the drive tray. I always verify burns, in every case the problem was detected in the verification.
     
  4. MichaelP1

    MichaelP1 Guest

  5. heartborn

    heartborn Member

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    Thanks guys, sorry for the delay in my reply. I have already tried verifying burns, but no luck there. I also had this problem already with an older version of Nero, but I will give that a second try if I can't resolve the problem.

    Having said that, here is my most recent history file:

    Windows XP 5.1
    IA32
    WinAspi: -
    ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 1:54:32 PM

    NT-SPTI used
    Nero API version: 7.0.1.4
    Using interface version: 7.0.0.0
    Installed in: C:\Program Files\Nero\Nero 7\Core\
    Application: ahead\NeroVision
    Internal Version: 7, 0, 1, 4

    Recorder: <_NEC DVD_RW ND-3520AW> Version: 3.07 - HA 1 TA 0 - 7.0.1.4
    Adapter driver: <IDE> HA 1
    Drive buffer : 2048kB
    Bus Type : default (0) -> ATAPI, detected: ?

    === Scsi-Device-Map ===
    DiskPeripheral : WDC WD600BB-00CAA1 nvatabus Port 0 ID 0 DMA: Off
    DiskPeripheral : WDC WD2000JB-00REA0 nvatabus Port 0 ID 1 DMA: Off
    CdRomPeripheral : _NEC DVD_RW ND-3520AW nvatabus Port 0 ID 2 DMA: Off

    === CDRom-Device-Map ===
    _NEC DVD_RW ND-3520AW D: CDRom0
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 83886080 (83886080) Byte
    ShowDrvBufStat : 0
    BUFE : 0
    Physical memory : 1023MB (1047856kB)
    Free physical memory: 344MB (352528kB)
    Memory in use : 66
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Enabled (1)

    21.6.2007
    NeroAPI
    8:09:32 PM #1 Phase 111 File APIProgress.cpp, Line 278
    DVD-Video files sorted

    8:09:32 PM #2 SPTI -1065 File SCSIPassThrough.cpp, Line 323
    D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1065)
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x20
    Sense Qual: 0x00
    CDB Data: 0xFA 10 00 00 00 00 00 00 06 00 00 00
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 20
    Buffer x06751c00: Len x6

    8:09:32 PM #3 SPTI -1065 File SCSIPassThrough.cpp, Line 323
    D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1065)
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x20
    Sense Qual: 0x00
    CDB Data: 0xFA 10 00 00 00 00 00 00 06 00 00 00
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 20
    Buffer x06751c00: Len x6

    8:09:33 PM #4 Text 0 File ThreadedTransfer.cpp, Line 525
    ReadBuffer-Pipe got 262144KB of Memory

    8:09:33 PM #5 Text 0 File Reader.cpp, Line 124
    Reader running

    8:09:33 PM #6 Text 0 File Writer.cpp, Line 113
    Writer D: _NEC DVD_RW ND-3520AW running

    8:09:33 PM #7 ISO9660GEN -11 File Geniso.cpp, Line 3312
    First writeable address = 0 (0x00000000)

    8:09:33 PM #8 ISO9660GEN -11 File Geniso.cpp, Line 3312
    First writeable address = 0 (0x00000000)

    8:09:33 PM #9 Text 0 File Burncd.cpp, Line 3342
    Turn on Disc-At-Once, using DVD media

    8:09:33 PM #10 Text 0 File DlgWaitCD.cpp, Line 279
    Last possible write address on media: 2295103 (510:01.28, 4482MB)
    Last address to be written: 2219359 (493:11.34, 4334MB)

    8:09:33 PM #11 Text 0 File DlgWaitCD.cpp, Line 291
    Write in overburning mode: NO (enabled: CD)

    8:09:33 PM #12 Text 0 File DlgWaitCD.cpp, Line 2578
    Recorder: _NEC DVD_RW ND-3520AW, Media type: DVD+R

    8:09:33 PM #13 Text 0 File DlgWaitCD.cpp, Line 458
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    8:09:33 PM #14 Text 0 File ThreadedTransferInterface.cpp, Line 847
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 ()
    2 indices, index0 (150) not provided
    original disc pos #0 + 2219360 (2219360) = #2219360/493:11.35
    relocatable, disc pos for caching/writing not required/ required, no patch infos
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2219360 blocks [D: _NEC DVD_RW ND-3520AW]
    --------------------------------------------------------------

    8:09:33 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 1059
    Prepare recorder [D: _NEC DVD_RW ND-3520AW] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x00; Session Closed, disc fixated
    Tracks 1 to 1:
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4545249280, ISRC ""
    DAO layout:
    ===========
    __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
    0 | lead-in | 0 | 0x41 | 0x00
    0 | 1 | 0 | 0x41 | 0x00
    0 | 1 | 1 | 0x41 | 0x00
    2219360 | lead-out | 1 | 0x41 | 0x00

    8:09:33 PM #16 Text 0 File SCSIPassThrough.cpp, Line 36
    SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

    8:09:33 PM #17 Phase 24 File APIProgress.cpp, Line 278
    Caching of files started

    8:09:33 PM #18 Text 0 File Burncd.cpp, Line 4176
    Cache writing successful.

    8:09:33 PM #19 Phase 25 File APIProgress.cpp, Line 278
    Caching of files completed

    8:09:33 PM #20 Phase 36 File APIProgress.cpp, Line 278
    Burn process started at 16x (22,160 KB/s)

    8:09:33 PM #21 Text 0 File ThreadedTransferInterface.cpp, Line 2685
    Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

    8:09:33 PM #22 SPTI -1066 File SCSIPassThrough.cpp, Line 323
    D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1066)
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x24
    Sense Qual: 0x00
    CDB Data: 0xAD 00 00 00 00 00 00 00 08 04 00 00
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 24 00 00 C0 00 07
    Buffer x06813200: Len x804

    8:09:33 PM #23 SPTI -1065 File SCSIPassThrough.cpp, Line 323
    D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1065)
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x20
    Sense Qual: 0x00
    CDB Data: 0xFA 10 00 00 00 00 00 00 06 00 00 00
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 20
    Buffer x06751c00: Len x6

    8:09:33 PM #24 SPTI -1065 File SCSIPassThrough.cpp, Line 323
    D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1065)
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x20
    Sense Qual: 0x00
    CDB Data: 0xFA 10 00 00 00 00 00 00 06 00 00 00
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 20
    Buffer x06751c00: Len x6

    8:09:33 PM #25 Text 0 File DVDPlusRW.cpp, Line 666
    Start write address at LBA 0
    DVD high compatibility mode: Yes

    8:15:17 PM #26 Text 0 File WriterStatus.cpp, Line 116
    <D: _NEC DVD_RW ND-3520AW> start writing Lead-Out at LBA 2219360 (21DD60h), length 0 blocks

    8:15:17 PM #27 Text 0 File ThreadedTransfer.cpp, Line 228
    all writers idle, stopping conversion

    8:15:49 PM #28 SPTI -1065 File SCSIPassThrough.cpp, Line 323
    D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1065)
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x20
    Sense Qual: 0x00
    CDB Data: 0xFA 10 00 00 00 00 00 00 06 00 00 00
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 20
    Buffer x06751c00: Len x6

    8:15:49 PM #29 SPTI -1065 File SCSIPassThrough.cpp, Line 323
    D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1065)
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x20
    Sense Qual: 0x00
    CDB Data: 0xFA 10 00 00 00 00 00 00 06 00 00 00
    Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 20
    Buffer x06751c00: Len x6

    8:15:49 PM #30 Phase 37 File APIProgress.cpp, Line 278
    Burn process completed successfully at 16x (22,160 KB/s)


    Existing drivers:
    File 'Drivers\CDRALW2K.SYS': Ver=8.0.0.212 , size=2560 bytes, created 10/23/2006 2:26:34 PM
    File 'Drivers\PXHELP20.SYS': Ver=3.00.33a, size=36528 bytes, created 10/23/2006 2:26:34 PM (Prassi/Veritas driver for win 2K)

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

    ====== *** NeroAPI, History File *** ======


    I hope there is some useful info in there. Any input would be appreciated.
     
    Last edited: Jul 2, 2007
  6. hobbit112

    hobbit112 Regular member

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    heartborn,

    First off you need edit out your serial numbers, they are the first 5 lines of your post. You don't want others to use them

    Next, you need to get your DMA turned back on:

    CdRomPeripheral : _NEC DVD_RW ND-3520AW nvatabus Port 0 ID 2 DMA: Off

    Here's a guide from binkie7 for that:

    http://www.burningbits.com/forum/viewtopic.php?t=2986&highlight=

    This might cure your problem in itself.

    Looks like you have the latest firmware, but I don't see where your drive is recognizing your media. What are you using to burn to?

    You can also try one of the free burning programs to test if your burner is operating correctly. I also use ImgBurn.
     
    Last edited: Jun 29, 2007
  7. heartborn

    heartborn Member

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    Thanks for the tips! Unfortunately, I had some issues here as well. I'll use screenshots to help explain.

    My Device manager was laid out slightly differently than the one in Hobbit's example, but I was able to navigate my way through. IN any event, we can see my two IDE channels here; the first IDE bus has two hard drives in it, those look to be set to use DMA:

    [​IMG]

    The secondary channel contains only my combo drive; DMA seems to be set to default here, but just as in the other window, it is greyed out. That concerns me a bit.

    [​IMG]

    I'm hoping this helps to narrow down the problem. As of right now it looks like some other setting that this is all dependent upon may be disabled.
     
  8. heartborn

    heartborn Member

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    Oh yes, the media I am using is Memorex DVD+R 16x. Previously I used different media and had no trouble with it, but I don't see why this media should be an issue. Has anyone had bad experiences with it?

    Upon looking at the menus again and playing quickly with the buttons and checkboxes, I have a rather more complex list of choices:

    [​IMG]

    I had foolishly overlooked the "let BIOS choose" check box :-(
    Which of these modes should I choose?
     
  9. MichaelP1

    MichaelP1 Guest

    your DMA settings are ok

    on the memorex its NOT the best choice . its considered low grade media and alot of people have problems with it. using Taiyo Yuden and or Verbatim is the much better choice.

    and its a very good possibility your NEC drive doesn't like the memorex either
     
  10. gwendolin

    gwendolin Senior member

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    Although the version of Nero you are using is a good stable version, there has been several updates since then...some good and others horrible...I use and recommend 7.5.9.0, which is available here

    http://www.filehippo.com/download_nero_7_premium/?1881

    You will find that in most logs, for some reason that it shows DMA as being OFF..which is not the fact.

    Slow your burn to 4X and get rid of those Memorex

    You have Roxio installed, it clashes with Nero, to remove, run this zapper http://www.softpedia.com/get/Tweak/Uninstallers/Roxio-Zap.shtml
     
  11. heartborn

    heartborn Member

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    Thanks to everyone for your input. Special thanks to Gwen, the roxio zapper seemed to do the trick! I burned a DVD earlier today successfully.
     

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