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Nero transcoding problem

Discussion in 'Nero discussion' started by helly77, Jul 19, 2007.

  1. helly77

    helly77 Member

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    everytime we try to burn a dvd using nero vision 4, we manage to create the menu, get to the 'burn option' and then after a few minutes of transcoding it crashes and says it has encountered an error and needs to close.
    we have no idea what the problem is and it is driving us crazy... any help would be appreciated :)
     
  2. gwendolin

    gwendolin Senior member

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    Go here, locate your History log and post it so we can take a look

    Nero 6 history log location: Program Files>Ahead>Nero>NeroHistory.txt

    Nero 7 history log location: Program Files>Nero>Nero 7>Core>NeroHistory

     
  3. helly77

    helly77 Member

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    there doesnt seem to be a history file there :(

    HELP!!!
     
  4. gwendolin

    gwendolin Senior member

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    If you are using Vista then the location is

    Desktop/Your Comp Name/App Data/Roaming/Ahead/Nero History
     
  5. helly77

    helly77 Member

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    ps we are using nero 7
     
  6. helly77

    helly77 Member

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    we have xp.... not vista :(
     
  7. helly77

    helly77 Member

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    when it stops working, we get the microsoft error reporting thingy, and no history file in the nero directory...
    we are getting really frustrated with this and would seriously appreciate any help that you could give :)

    thanks in advance.
     
  8. Guyy

    Guyy Newbie

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    Hi There,

    Nero History log is requested because it'll help members pinpoint the exact reason why your nero is crashing.

    Failing that, please provide more information - is it an .avi file you're trying to transcode?

    What nero version are you using?
     
  9. helly77

    helly77 Member

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    i understand why the log is requested, but i cant post it because it simply isnt there.

    we are using nero 7 (vision 4)
    have windows XP SP2
    are trying to encode avi files

    it starts transcoding and you can see it in the little preview window, then all of a sudden it stops...
    then the wiondows error window pops up saying nero has encountered a problem and needs to close,
    no further information is given.

    I would really appreciate your help and am sorry that i cant post the log...
     
  10. Guyy

    Guyy Newbie

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    Not to worry, there's usually a way around these things ...

    You can use the free VSO DivxToDVD to convert your .avi file to a DVD format and then burn it with Nero BurningRom.

    Download here

    and guides here
     
    Last edited: Jul 21, 2007
  11. Guyy

    Guyy Newbie

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    After you're done with the above project, you could consider re-installing your nero.

    First, Please make sure you have your Nero 7 serial number so you can reinstall Nero

    Then, download and run Nero 7 cleantool, from here.

    And download & install the latest Nero 7 update from here.
     
  12. helly77

    helly77 Member

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    it wont even transcode using divx or avi2mpg...

    every piece of software we have tried just shuts down about 5 minutes into the process...
     
  13. wildy

    wildy Member

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    i have the same problem tried to convert with other program it halts after a few mins
     
  14. fatman07

    fatman07 Guest

    i Also have a similar problem where i make a menu and as soon as i press burn it says:

    unable to prpare data for recording:prepare Session Failed:Transcoding of videos failed

    I have a log of what nero says it will help in diagnosing the problem if you want me to send that in i will
     

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