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New Computer Wont Read DVD's

Discussion in 'PC hardware help' started by Ph0BoLuS, Dec 4, 2004.

  1. Ph0BoLuS

    Ph0BoLuS Regular member

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    Ok i just got a new computer a HP. It has a dvd/cd writer combo and a cd-rom, but whenever i try putting a dvd into the regular drive it wont load, and when i try to open it manually it says no disk in the drive. So i dont know how im supposed to burn dvds if my drive cant read dvd's.. Please Help
     
  2. ddp

    ddp Moderator Staff Member

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    is it an actual dvd burner or just a dvd rom drive with cdr/w capabilities. what is model# of computer
     
  3. Ph0BoLuS

    Ph0BoLuS Regular member

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    the model numbers hp pavilion a741x
     
  4. ianski7

    ianski7 Guest

    Hey

    Are you sure on that model? It's not on the hp site.
     
  5. ddp

    ddp Moderator Staff Member

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  6. Ph0BoLuS

    Ph0BoLuS Regular member

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    Thanks, for looking all that stuff up and i dont want to sound ungrateful and all but that doesnt really help.
     
  7. CJC

    CJC Regular member

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    Hey

    Your computer cannot burn DVD's.

    A DVD/CD Writer combo means it can WRITE CD's and only READ DVDs.

    The Regular CD-ROM can only READ CD's and NOT DVDs.

    So that is why you cant burn DVD's.

    You will need to purchase a DVD Burner if you want to Burn DVD's.

    CJC
     
  8. colw

    colw Active member

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    ___________________________________________________________________
    Thanks, for looking all that stuff up and i dont want to sound ungrateful and all but that doesnt really help.
    ___________________________________________________________________
    The information would have helped considerably if you did some homework and understood what you were buying before you purchased the system.

    As ddp and cjc have advised, you cannot burn DVD's with this system.
     
  9. Ph0BoLuS

    Ph0BoLuS Regular member

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    I didnt buy it my mom bought it the day after thanksgiving..i had no idea she was going to buy it.
     
  10. Ph0BoLuS

    Ph0BoLuS Regular member

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    Is Writer and Burner the same thing? because on the front of my disk drive it says HP DVD Writer/ Cd-Writer
     
  11. ddp

    ddp Moderator Staff Member

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    yes, than you have a dvd burner. what does device manager show for drive & what is exact model# of computer
     
  12. Ph0BoLuS

    Ph0BoLuS Regular member

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    The exact model number is a714x and the driver shows LITE-ON DVD+RW SOHW- 822S
     
  13. ddp

    ddp Moderator Staff Member

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  14. ianski7

    ianski7 Guest

    Hey

    If the machine is new maybe you should contact HP and see what they say.
     
  15. The_OGS

    The_OGS Active member

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    Geez Phobolus, get it together will ya
     
  16. Ph0BoLuS

    Ph0BoLuS Regular member

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    oh yeah sorry about that
     
  17. Ph0BoLuS

    Ph0BoLuS Regular member

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    Can you guys help me step by step on how to update it? I Downloaded it and it said i have use RecordNow, or similar, to make the CD disc to run the FirmWare Update.
     
  18. Ph0BoLuS

    Ph0BoLuS Regular member

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    I updated everything but the drive still wont read DVD's. I think im gonna call them. Thanks Guys
     
  19. ginapat

    ginapat Member

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    Please let us know what you found out. I just spent a good long time with HP support. I have on older version and a different dvd writer/cd writer (hp300c). I didn't have this problem before. Mine recognizes cds but not a dvd of any kind (store bought or the dvds I burned last year). The tech thought it might be the windows sp2 causing it but couldn't work it out and then thought it might be the drive itself. Of course, she thought we could try to restore the computer as it was fresh out of the factory and start from scratch (not my first choice).
     
  20. Jerry746

    Jerry746 Senior member

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    Hi Ph0Bolus, What type blank dvd media are you trying to use? If they are -R blanks I don't think you drive can use them. You listed it as a Lite-On +R burner. Could this be your problem???

    Jerry
     

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