just figured i drop my experience about dealing with newegg.com . I recently purchased some dvd's and had a problem with a couple of them. I understand that they are sometimes bad batches, so i really wasnt upset. I called newegg back and asked them about the problem.I told them i wasnt looking for free ones, just maybe some advice or piece of mind about their company. The woman I spoke with explained because of the two coasters i threw away, because they were wasted, i couldnt get a replacement. I was "OK" with that. The rep then told me that she could wave the shipping and OVERNIGHT any item i wanted to purchase as a replacement. So I thought, maybe a good time to order my new burner. She said if i went online and ordered it right now, she would upgrade it and i would have it tomorrow. I was actually happy up to this point. I emailed her and she acknowledged that it was all set. Today i unplugged my whole system, and started to take apart the tower getting ready for my new burner. Late in the day today, no deliveries. I then called newegg. They told me my item was being processed as we speak. I then told them it was supposed to be delivered TODAY. they said it wasnt going to happen. I then kinda got upset and asked to speak with a manager. She was not pleasant at all. (probably picked on as a kid and no dates lately). I explained all the promises, and the confirming email that stated it would be overnighted ( and delivered today, Friday). he reply was AND I QUOTE "TO BAD SO SAD". I was shocked. She told me she could take $5 off my next order. I told her i was LIED to once NEVER AGAIN. I explained that it was her employee that made me an offer to buy again from their company. She replied, well shes new and doesnt know the rules. She then said it should arrive on Tues. 5 DAYS!!!! so much for the overnight upgrade as a measure of good business. so lets just say that newegg, lies, and is not reputable. they try and lure you into buying again with false promises. When it arrives i plan on shipping it back with a big FU! Ill shop elsewhere. i hope someone learns from my bad experience.