Downloaded platinum last night and have called 321 3 times and still can't get the software to burn discs. I am using TDK - media rated 4X. I am using the TDK RW 440N drive. When you go into both the dvd x copy platinum simple and advanced, it will do the step one reading step. Step two does not happen and it goes straight to the done screen. Then it will say that it was burned successfully. Nothing is burned and none of the lights on the tdk drive come on. Uninstalled Roxio and installed without the drag to disc. Ran the Force ASPI program and I have updated the TDK firmware. Norton antivirus software is disabled. Still will not go to step two and burn the disc. Have also tried other dvd -r media. I have talked to your "support" three times - twice to level 1 and once at level 2. By the way, I burn large image files to DVD all the time with Roxio. So, there is not any problem with the hardware. I know the new version is coming out tomorrow, and I will give it a try. If that doesn't work, I do think that this product by far misrepresents itself. My pc is a 2.4mhz P4 with 1GB of Ram running XP pro. There is nothing wierd our outdated by my system. Also, the TDK 440n is a pretty standard burner. Based on my own experiences and other feedback on this message board, I'd think there could be enough claims to file a class action lawsuit against 312? Of course, everyone ought to be entitled to a refund. As well, I'd think there should be a penalty for the actual misrepresentation. I'd also like them to replace the 6 dvds there software has ruined.