I first bought my little girl the xbox360 premium package about 1 and a half years ago. Now everyone on this site knows that you pay at least 500.00 for the premium, couple that with a some games and your looking at over 600.00. About 2 days ago I started having problems with the system freezing up and then I got the drastic 3 red lights. I called up Xbox support and they ran me through some steps. They then told me that it was a mother board issue and it would cost me 140.00 to fix it!! They also told me they would throw in a 1 year warranty and 6 months of Xbox live for free. I'll agree that they have excellent customer support and that they shipped me a box, that was already postage free, with instructions on how to ship it. The problem I have is that for 500.00 the system should last much longer than that. I've had my Atari in 130 degree attic for years and I've owned it since 1979. What gives?