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PC with no prior issues now freezing and not responding, not even task manager

Discussion in 'Windows - Virus and spyware problems' started by Kodiak_, Mar 20, 2010.

  1. Kodiak_

    Kodiak_ Member

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    I have been using the same PC for two years now performing the same tasks. Now it has decided to stop responding and shut the computer down at random times. When that happens, not even the task manager can be opened and the PC cannot be shut down manually. I have all the new window's updates, I have defraged the computer, disk cleanup, and even cleaned out some programs. I know it used to have a problem downloading some plug ins before. I haven't have a problem for a while though.

    A friend directed me to hijackthis. Here is my log:


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:10:37 PM, on 3/20/2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18882)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Norton Internet Security\Engine\17.5.0.127\ccSvcHst.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
    C:\Windows\RtHDVCpl.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\dcmsvc\dcmsvc.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Zune\ZuneLauncher.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Microsoft Security Essentials\msseces.exe
    C:\Program Files\mIRC\mirc.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.us.acer.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.us.acer.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\17.5.0.127\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\17.5.0.127\IPSBHO.DLL
    O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\17.5.0.127\coIEPlg.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [Setresolution] C:\ACER\config\1440x900.cmd
    O4 - HKLM\..\Run: [Blubster] C:\Program Files\Blubster\Blubster.exe SILENT
    O4 - HKLM\..\Run: [dcmsvc] C:\Program Files\dcmsvc\dcmsvc.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [Skytel] Skytel.exe
    O4 - HKLM\..\Run: [Zune Launcher] "C:\Program Files\Zune\ZuneLauncher.exe"
    O4 - HKLM\..\Run: [MSSE] "C:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: Warner Bros.lnk = C:\Program Files\Warner Bros. Digital Copy Manager\Warner Bros. Digital Copy Manager.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
    O13 - Gopher Prefix:
    O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
    O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab56986.cab
    O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/MessengerGamesContent/GameContent/Default/uno1/GAME_UNO1.cab
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
    O23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: NTI Backup Now 5 Agent Service (BUNAgentSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
    O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
    O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
    O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\bin32\nSvcAppFlt.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\17.5.0.127\ccSvcHst.exe
    O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
    O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\bin32\nSvcIp.exe
    O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
    O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - Unknown owner - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

    --
    End of file - 8490 bytes


    Thank you in advance for any ideas.
     
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  3. 2oldGeek

    2oldGeek Regular member

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    Kodiak_,

    At first glance I see Two Anti-Virus scanners in your running processes..
    This is a no-no, Never run more that One AV as they can cause conflicts, random errors and is really less protection than just one AV.

    Choose One of these and turn the other off or uninstall it.
    This in itself may clear your problems or you may need a little more cleaning.
    Do that and let me know. If you still have problems we can work on them…..

    C:\Program Files\Microsoft Security Essentials\msseces.exe

    C:\Program Files\Norton Internet Security\Engine\17.5.0.127\ccSvcHst.exe

    2oG
     
  4. jcalton88

    jcalton88 Regular member

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    Hey 2OldGeek, I'm the friend that pointed her here and to Hijackthis. The problems that she was having are prior to the install of the MS Security Essentials, I told her to try that as it has worked very well for me and seems to run a lot lighter than Norton does. Although I agree with you on not having both running, I do know her problems were occurring prior to both anti-viruses being installed.
     
  5. 2oldGeek

    2oldGeek Regular member

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    First Step is to uninstall one of the AV’s. It can only cause problems while trying to clean out the real culprit.
    Some Malware will disable Task Manager so it can hide and become harder to find.

    Avira has a Rescue Disk that is constantly updated to remove the latest Malware , Trojans, Viruses and also reset the System processes that have been disabled.

    On a clean computer follow these instructions to create a Rescue disk to be run on the infected computer:

    http://forum.avira.com/wbb/index.php?page=Thread&threadID=82163


    After running the Rescue Disk, Reboot to Windows, check things out , create a new Hijackthis Log and post it here letting me know what problems remain.
    I will analyze the new Log and issue some instructions for finishing the Cleanup and get back to you as soon as I can…


    2oG
     
  6. Kodiak_

    Kodiak_ Member

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    Alright, thank you 2OldGeek. It may take a day or so to find someone else's computer that's clean. Once that is done, I'll pop back on and let you know how it goes. I uninstalled the Security Essentials.

    I'll respond when I can :)

    And thanks Influe!
     
  7. 2oldGeek

    2oldGeek Regular member

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    Kodiak_,

    Take your time, follow the instructions and then, after I have a chance to analyze your Log, we can run some malware programs, etc. to get you back in good shape.

    I'll be here,
    2oG
     

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