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Problem w/ nero 6 on new computer (worked w/ old 1)

Discussion in 'Nero discussion' started by denawayne, Jan 11, 2008.

  1. denawayne

    denawayne Member

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    I just installed Nero 6 on my new computer(it came with my Sony DVD burner, which works fine after running the utility on the Sony site) and every time I try to burn a data DVD it fails. So I tried DVDShrink on a movie and it got about half way through the burn process and said "Communication Error" and then it failed. I tried updating to the newest version of 6 but that didn't work. I really need to back up some files. I saved both logs. PLEASE HELP
     
  2. gwendolin

    gwendolin Senior member

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    Go to this location, find Nero history log and post it

    Nero 6 history log location: Program Files>Ahead>Nero>NeroHistory.txt

    BTW: If you are using Vista on your new comp then Nero 6 is not compatable.
     
  3. denawayne

    denawayne Member

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    denawayne



    Windows XP 5.1
    IA32
    WinAspi: -
    ahead WinASPI: File 'C:\Program Files\Ahead\nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 10/26/2004 8:35:32 AM
    Nero Version: 6.6.0.14
    Internal Version: 6, 6, 0, 14d
    (Nero Express)
    Recorder: <SONY DVD RW DRU-710A> Version: BYX5 - HA 3 TA 1 - 6.6.0.17
    Adapter driver: <atapi> HA 3
    Drive buffer : 2048kB
    Bus Type : default (0) -> ATAPI, detected: ATAPI
    CD-ROM: <HITACHI DVD-ROM GD-7500 >Version: 0007 - HA 3 TA 0 - 6.6.0.14
    Adapter driver: <atapi> HA 3

    === Scsi-Device-Map ===
    DiskPeripheral : WDC WD1200JB-00GVA0 atapi Port 0 ID 1 DMA: On
    DiskPeripheral : WDC WD740ADFD-00NLR5 atapi Port 1 ID 0 DMA: On
    CdRomPeripheral : HITACHI DVD-ROM GD-7500 atapi Port 3 ID 0 DMA: On
    CdRomPeripheral : SONY DVD RW DRU-710A atapi Port 3 ID 1 DMA: On

    === CDRom-Device-Map ===
    HITACHI DVD-ROM GD-7500 D: CDRom0
    SONY DVD RW DRU-710A E: CDRom1
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 83886080 (0) Byte
    ShowDrvBufStat : 0
    BUFE : 0
    Physical memory : 2047MB (2097151kB)
    Free physical memory: 2029MB (2078204kB)
    Memory in use : 20
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    10.1.2008
    ISO compilation
    8:48:07 PM #1 Text 0 File Isodoc.cpp, Line 6314
    Iso document burn settings
    ------------------------------------------
    Determine maximum speed : FALSE
    Simulate : FALSE
    Write : TRUE
    Finalize CD : TRUE
    Multisession : FALSE
    Burning mode : DAO
    Mode : 1
    ISO Level : 1 (Max. of 11 = 8 + 3 char)
    Character set : ISO 9660
    Joliet : TRUE
    Allow pathdepth more than 8 directories : TRUE
    Allow more than 255 characters in path : TRUE
    Write ISO9660 ;1 file extensions : TRUE

    8:48:07 PM #2 Text 0 File Reader.cpp, Line 127
    Reader running

    8:48:07 PM #3 Text 0 File Writer.cpp, Line 122
    Writer SONY DVD RW DRU-710A running

    8:48:07 PM #4 ISO9660GEN -11 File geniso.cpp, Line 3297
    First writeable address = 0 (0x00000000)

    8:48:07 PM #5 Text 0 File Burncd.cpp, Line 3230
    Turn on Disc-At-Once, using DVD media

    8:48:08 PM #6 Text 0 File DlgWaitCD.cpp, Line 267
    Last possible write address on media: 2295103 (510:01.28, 4482MB)
    Last address to be written: 1869663 (415:28.63, 3651MB)

    8:48:08 PM #7 Text 0 File DlgWaitCD.cpp, Line 279
    Write in overburning mode: NO (enabled: CD)

    8:48:08 PM #8 Text 0 File DlgWaitCD.cpp, Line 2433
    Recorder: SONY DVD RW DRU-710A, Media type: DVD+R
    Disc Manufacturer ID: CMC MAG, Media Type ID: M01, Product revision number: 0
    Disc Application Code: 0, Extended Information Indicators: 7

    8:48:08 PM #9 Text 0 File DlgWaitCD.cpp, Line 445
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    8:48:08 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 830
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 ()
    2 indices, index0 (150) not provided
    original disc pos #0 + 1869664 (1869664) = #1869664/415:28.64
    relocatable, disc pos for caching/writing not required/ required, no patch infos
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1869664 blocks [SONY DVD RW DRU-710A]
    --------------------------------------------------------------

    8:48:08 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 1043
    Prepare recorder [SONY DVD RW DRU-710A] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x00; Session Closed, disc fixated
    Tracks 1 to 1:
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 3829071872, ISRC ""
    DAO layout:
    ===========
    __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
    0 | lead-in | 0 | 0x41 | 0x00
    0 | 1 | 0 | 0x41 | 0x00
    0 | 1 | 1 | 0x41 | 0x00
    1869664 | lead-out | 1 | 0x41 | 0x00

    8:48:08 PM #12 Phase 24 File dlgbrnst.cpp, Line 1832
    Caching of files started

    8:48:10 PM #13 Text 0 File Burncd.cpp, Line 4114
    Cache writing successful.

    8:48:10 PM #14 Phase 25 File dlgbrnst.cpp, Line 1832
    Caching of files completed

    8:48:10 PM #15 Phase 36 File dlgbrnst.cpp, Line 1832
    Burn process started at 16x (22,160 KB/s)

    8:48:10 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 2643
    Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

    8:48:10 PM #17 Text 0 File Cdrdrv.cpp, Line 8892
    ---- DVD Structure: Physical Format Information (00h) ----
    Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
    Book Type: DVD+R (10), Part Version: 1.0x (1)
    Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
    Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
    Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
    Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
    End Physical Sector Number of Data Area: 26053F h
    End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
    Data in Burst Cutting Area (BCA) does not exist
    Disc Application Code: 0 / 0 h
    Extended Information indicators: 7 h
    Disc Manufacturer ID: CMC.MAG.
    Media type ID: M01
    Product revision number: 0
    Number of Physical format information bytes in use in ADIP up to byte 63: 56
    Media Specific [16..63]:
    00 00 07 43 4D 43 20 4D - 41 47 00 4D 30 31 00 38 ...CMC.MAG.M01.8
    23 54 37 18 00 3E 6E 00 - 70 62 15 15 0B 0B 08 08 #T7..>n.pb......
    01 19 1B 0B 0B 0E 0F 01 - 00 00 00 00 00 00 00 00 ................

    8:48:10 PM #18 CDR -1207 File DVDR.cpp, Line 5233
    Book Type automatically set to: Current recorder setting

    8:48:10 PM #19 Text 0 File DVDPlusRW.cpp, Line 665
    Start write address at LBA 0
    DVD high compatibility mode: Yes

    8:50:59 PM #20 SCSI -1024 File Cdrdrv.cpp, Line 1436
    SCSI Exec, HA 3, TA 1, LUN 0, buffer 0x0BFD0000
    Status: 0x04 (0x01, SCSI_ERR)
    HA-Status 0x00 (0x00, OK)
    TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
    Sense Key: 0x04 (KEY_HARDWARE_ERROR)
    Sense Code: 0x08
    Sense Qual: 0x03
    CDB Data: 0x2A 0x00 0x00 0x07 0xCC 0xC0 0x00 0x00 0x20 0x00 0x00 0x00
    Sense Data: 0x70 0x00 0x04 0x00 0x00 0x00 0x00 0x0A
    0x00 0x00 0x00 0x00 0x08 0x03

    8:50:59 PM #21 CDR -1024 File Writer.cpp, Line 311
    Communication failure

    8:50:59 PM #22 Text 0 File ThreadedTransfer.cpp, Line 228
    all writers idle, stopping conversion

    8:50:59 PM #23 Text 0 File ThreadedTransfer.cpp, Line 222
    conversion idle, stopping reader

    8:51:25 PM #24 Phase 38 File dlgbrnst.cpp, Line 1832
    Burn process failed at 16x (22,160 KB/s)


    Existing drivers:
    File 'Drivers\CDRALW2K.SYS': Ver=8.0.0.212 , size=2560 bytes, created 8/19/2005 3:00:00 AM
    File 'WNASPINT.DLL': Ver=V1.20, size=57344 bytes, created 2/4/2003 8:24:08 AM
    File 'Drivers\PXHELP20.SYS': Ver=3.00.09a, size=46080 bytes, created 8/19/2005 3:00:00 AM (Prassi/Veritas driver for win 2K)
    File 'Drivers\atapi.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 8/3/2004 10:59:44 PM (Adapter driver for rec)

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

    ====== *** Nero-Burning Rom, History File *** ======
    1A20-0206-0102-2525-1275-7714*

    Windows XP 5.1
    IA32
    WinAspi: -
    ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 10/26/2004 8:35:32 AM
    Nero API version: 6.6.0.14
    Using interface version: 6.3.1.4
    Installed in: C:\Program Files\Ahead\Nero\
    Application: ahead\Nero - Burning Rom
    Internal Version: 6, 6, 0, 14d

    Recorder: <SONY DVD RW DRU-710A> Version: BYX5 - HA 3 TA 1 - 6.6.0.17
    Adapter driver: <atapi> HA 3
    Drive buffer : 2048kB
    Bus Type : default (0) -> ATAPI, detected: ATAPI

    === Scsi-Device-Map ===
    DiskPeripheral : WDC WD1200JB-00GVA0 atapi Port 0 ID 1 DMA: On
    DiskPeripheral : WDC WD740ADFD-00NLR5 atapi Port 1 ID 0 DMA: On
    CdRomPeripheral : HITACHI DVD-ROM GD-7500 atapi Port 3 ID 0 DMA: On
    CdRomPeripheral : SONY DVD RW DRU-710A atapi Port 3 ID 1 DMA: On

    === CDRom-Device-Map ===
    HITACHI DVD-ROM GD-7500 D: CDRom0
    SONY DVD RW DRU-710A E: CDRom1
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 83886080 (0) Byte
    ShowDrvBufStat : 0
    BUFE : 0
    Physical memory : 2047MB (2097151kB)
    Free physical memory: 2047MB (2097151kB)
    Memory in use : 19
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    10.1.2008
    NeroAPI
    9:13:50 PM #1 Phase 112 File APIProgress.cpp, Line 276
    DVD-Video files reallocation started

    9:13:50 PM #2 Phase 114 File APIProgress.cpp, Line 276
    DVD-Video files reallocation completed (no file modified)

    9:13:50 PM #3 Phase 111 File APIProgress.cpp, Line 276
    DVD-Video files sorted

    9:13:50 PM #4 Text 0 File Reader.cpp, Line 127
    Reader running

    9:13:50 PM #5 Text 0 File Writer.cpp, Line 122
    Writer SONY DVD RW DRU-710A running

    9:13:50 PM #6 Text 0 File AudioCompilationImpl.cpp, Line 842
    DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1)
    DRM: Beginning burn process.

    9:13:50 PM #7 ISO9660GEN -11 File geniso.cpp, Line 3297
    First writeable address = 0 (0x00000000)

    9:13:50 PM #8 ISO9660GEN -11 File geniso.cpp, Line 3297
    First writeable address = 0 (0x00000000)

    9:13:50 PM #9 Text 0 File Burncd.cpp, Line 3230
    Turn on Disc-At-Once, using DVD media

    9:13:50 PM #10 Text 0 File DlgWaitCD.cpp, Line 267
    Last possible write address on media: 2298495 (510:46.45, 4489MB)
    Last address to be written: 2286127 (508:01.52, 4465MB)

    9:13:50 PM #11 Text 0 File DlgWaitCD.cpp, Line 279
    Write in overburning mode: NO

    9:13:50 PM #12 Text 0 File DlgWaitCD.cpp, Line 2433
    Recorder: SONY DVD RW DRU-710A, Media type: DVD-R
    Disc Manufacturer: SONY16 - D1
    Disc Application Code: 64, Disc Physical Code: 193

    9:13:50 PM #13 Text 0 File DlgWaitCD.cpp, Line 445
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    9:13:50 PM #14 Text 0 File ThreadedTransferInterface.cpp, Line 830
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 ()
    2 indices, index0 (150) not provided
    original disc pos #0 + 2286128 (2286128) = #2286128/508:1.53
    relocatable, disc pos for caching/writing not required/ required, no patch infos
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2286128 blocks [SONY DVD RW DRU-710A]
    --------------------------------------------------------------

    9:13:50 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 1043
    Prepare recorder [SONY DVD RW DRU-710A] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x00; Session Closed, disc fixated
    Tracks 1 to 1:
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4681990144, ISRC ""
    DAO layout:
    ===========
    __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
    0 | lead-in | 0 | 0x41 | 0x00
    0 | 1 | 0 | 0x41 | 0x00
    0 | 1 | 1 | 0x41 | 0x00
    2286128 | lead-out | 1 | 0x41 | 0x00

    9:13:50 PM #16 Phase 24 File APIProgress.cpp, Line 276
    Caching of files started

    9:13:50 PM #17 Text 0 File Burncd.cpp, Line 4114
    Cache writing successful.

    9:13:50 PM #18 Phase 25 File APIProgress.cpp, Line 276
    Caching of files completed

    9:13:50 PM #19 Phase 36 File APIProgress.cpp, Line 276
    Burn process started at 8x (11,080 KB/s)

    9:13:51 PM #20 Text 0 File ThreadedTransferInterface.cpp, Line 2643
    Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

    9:13:51 PM #21 Text 0 File DVDR.cpp, Line 2499
    Recording mode: Sequential Recording Mode

    9:13:51 PM #22 Text 0 File Mmc.cpp, Line 21725
    Set BUFE: Power-Burn -> ON , Adapt writespeed to disc : ON

    9:13:51 PM #23 Text 0 File DVDR.cpp, Line 2654
    Start write address at LBA 0
    DVD high compatibility mode: Yes

    9:13:51 PM #24 Text 0 File Cdrdrv.cpp, Line 8892
    ---- DVD Structure: Physical Format Information (00h) ----
    Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
    Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 2.1 (33)
    Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
    Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
    Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
    Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
    End Physical Sector Number of Data Area: 0 h
    End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
    Data in Burst Cutting Area (BCA) does not exist
    Start sector number of the current Border-Out: 0 h
    Start sector number of the next Border-In: 0 h
    Media Specific [16..63]:
    00 60 00 10 20 30 40 50 - 00 00 00 21 00 00 00 00 .`...0@P...!....
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

    9:15:00 PM #25 Text 0 File Cdrdrv.cpp, Line 1288
    21:15:00.906 - SONY DVD RW DRU-710A\H3 T1 : Queue again later

    9:19:12 PM #26 SCSI -1024 File Cdrdrv.cpp, Line 1436
    SCSI Exec, HA 3, TA 1, LUN 0, buffer 0x01700000
    Status: 0x04 (0x01, SCSI_ERR)
    HA-Status 0x00 (0x00, OK)
    TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
    Sense Key: 0x04 (KEY_HARDWARE_ERROR)
    Sense Code: 0x08
    Sense Qual: 0x03
    CDB Data: 0x2A 0x00 0x00 0x11 0x1D 0x40 0x00 0x00 0x20 0x00 0x00 0x00
    Sense Data: 0x70 0x00 0x04 0x00 0x00 0x00 0x00 0x0A
    0x00 0x00 0x00 0x00 0x08 0x03

    9:19:12 PM #27 CDR -1024 File Writer.cpp, Line 311
    Communication failure

    9:19:13 PM #28 Text 0 File ThreadedTransfer.cpp, Line 228
    all writers idle, stopping conversion

    9:19:13 PM #29 Text 0 File ThreadedTransfer.cpp, Line 222
    conversion idle, stopping reader

    9:19:13 PM #30 Text 0 File DVDR.cpp, Line 2896
    EndDAO: Last written address was 1121599

    9:19:35 PM #31 Phase 38 File APIProgress.cpp, Line 276
    Burn process failed at 8x (11,080 KB/s)

    9:19:35 PM #32 Text 0 File AudioCompilationImpl.cpp, Line 867
    DRM: DRM burn session terminated.

    9:19:35 PM #33 Text 0 File AudioCompilationImpl.cpp, Line 896
    DRM: Closing entire DRM handling. Bye.


    Existing drivers:
    File 'Drivers\CDRALW2K.SYS': Ver=8.0.0.212 , size=2560 bytes, created 8/19/2005 3:00:00 AM
    File 'WNASPINT.DLL': Ver=V1.20, size=57344 bytes, created 2/4/2003 8:24:08 AM
    File 'Drivers\PXHELP20.SYS': Ver=3.00.09a, size=46080 bytes, created 8/19/2005 3:00:00 AM (Prassi/Veritas driver for win 2K)

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

    ====== *** NeroAPI, History File *** ======
     
    Last edited: Jan 11, 2008
  4. denawayne

    denawayne Member

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    I am running XP Pro. I used the same disc that I used on the old computer. I just talked to a guy at work and he came to the conclusion that the problem might be that I am trying to write these files that from a 500gb USB drive. He said the drive might be writing faster than the USB drive output. He also said that I might be able to fix that problem.
     
  5. gwendolin

    gwendolin Senior member

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    First up, edit out your serial number

    [​IMG]

    Update your Nero to this version from here

    6.6.1.15

    http://www.filehippo.com/download/7717bb2aa35a8a6b405b8322e5dfe50b/download/

    These are horrible discs, try Verbatim or Sony (made in Japan)

    Burning way too fast, slow to 4X

    You have Roxio installed, it clashes with Nero, to remove, run this zapper http://www.softpedia.com/get/Tweak/Uninstallers/Roxio-Zap.shtml
     
  6. denawayne

    denawayne Member

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    Thank you for the help.

    I did update the initial install of Nero but then uninstalled/installed without the update.

    I usually use Sony discs but I use the crappy ones when I'm burning files for somebody else.

    I will take out Roxio although I didn't have a problem with it on my other computer.

    Do you think the Mass USB drive has anything to do with it? When I get home, I'm going to try to burn files from the main drive which is a 10,000rpm Raptor.
     
  7. gwendolin

    gwendolin Senior member

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    Sorry, I cant help you with that one, good luck.
     
  8. garmoon

    garmoon Regular member

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    I would take Roxio off as a last resort. I use both on the same PC without issues. InCD is not installed from Nero. In deference to gwendolin, Roxio does cause some problems for some people, I have not been one.
     
  9. gwendolin

    gwendolin Senior member

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    I believe the "Latest" versions of Roxio are OK but earlier versions surely did conflict, Cheers.
     
  10. garmoon

    garmoon Regular member

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    @gwendolin

    I'm using version 7, not updated in years. Been working with Nero 66018 all those years. One reason I don't want to upgrade either. I still use EZCD Sound Editor and Nero for everything else. :)
     
  11. denawayne

    denawayne Member

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    Why do I need InCD? When I highlight the install icon, it says that it is used for rewritable media which I don't use.
     
  12. gwendolin

    gwendolin Senior member

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    You DONT need InCD
     
  13. denawayne

    denawayne Member

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    Thank You. I'll report back in a couple of hours after some more testing.
     
  14. garmoon

    garmoon Regular member

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    as gwendolin said you DON'T need InCD.
     
  15. denawayne

    denawayne Member

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    Well, my friend at work was right. I transferred the files from the USB drive to my main drive and Nero had no problem burning. Chalk that one up for a lesson learned (and about 12 discs). Now, I want to know if I can burn from the USB drive if I change some settings?
     
  16. Xplorer4

    Xplorer4 Regular member

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    I kind of doubt that, but it might be possible. Personally I burn media from my external drives every day and never ever have problems. There "simpleDrive" brand and "SimpleTech" branded drives.
     
  17. denawayne

    denawayne Member

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    Doubt it all you want. On my last computer I had no problem but with my upgraded motherboard (I'm running a P4, last board was a pos and upgraded one is an Asus P4P-800e deluxe) I think my DVD drive is writing info faster than the USB can handle. 12 times in a row, Nero failed to burn from the USB drive with all different burn speeds. When I switch to my main drive, no problem 4 times in a row. Sounds like a contolled experiment to me.
     

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