Thinking of getting a new system from Alienware?? Yes, they are *the* kick-ass game system makers, but I want to share my most recent experience. I placed an order for a standard piece of hardware on Oct. 17 (today is November 4). After repeated calls I was told that they would call ME to verify my order. When they finally did, a few days ago, they said that I was now in "Phase 2" of my order. Looking at their website, their are FOURTEEN phases to go thru before they even ship! Meanwhile, the cost of what I ordered is dropping at my local Best Buy! Yes, the leading PC mags rate their systems as great (as they probably are) but their shipping is slow-ass!