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Safe mode windows - how to transfer files

Discussion in 'PC hardware help' started by jammin81, Jun 20, 2015.

  1. jammin81

    jammin81 Member

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    Please help I'm at wits end and appreciate any help!

    My laptop is screwed. Hard drive failure and very suddenly. Working one minute dying the next.

    I have an external hard drive. (1tb) of storage connecting through a USB 3.0

    I have windows 7 and can't load the computer normally. When it does load I can't access anything or any folders.

    In safe mode everything works fine but can't see the external hard drive. I can use a SD card and it shows up fine in safe mode. When I use the external drive I can't see it.

    Please help or advise? If I'm not making myself clear please ask. I'm stuck!
     
  2. ddp

    ddp Moderator Staff Member

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    disconnect & reconnect the drive. try another usb port even usb 2.
     
  3. jammin81

    jammin81 Member

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    Thanks for the reply. I may have solved it and found a way of getting the drive to show up in safe mode.

    When I get back on comp (typing from cell phone) I will link what I found and what worked. It was basically going to command and clearing the drive and then re assigning it.
     

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