I have spent the past five days trying to get version 3.2.1 to work and have been unsuccessfull. I haved looked at this site and 321 message boards for all the advice and I still cannot get it to work. I HAVE DONE THE FOLLOWING THINGS: - I have done all the prep work pointed out in "dwkeystone" post. - I am using good media "Verbatim" DVD-R @ 4x. I was using DYNAMAX and so I switched to SONY's recommend DVD-R discs (verbatim is one of them listed). - I tried 4.0.3 upgrade and also tried puffincoffin 17 - I was using a SONY 530UL, and I thought that was bad so I got the newest SONY burner 700A - I made sure all processes on the CPU was stopped and no blacklisted software was being used. - I have reinstalled the program several times. - I went to the Offical SONY website and download a DRIVE check dignostic tool to see if my burner was operating correctly and it passed with flying colors. - I even did a complete restore of my system and reinstalled the program with all updates from mircosoft, dvd firmware etc.... with hardly any programs on the computer and still no luck. ===== I have tried all the recommendations from the MODS and posters and I have done somethings this way and that way....so many different things it still doesn't help. I am using a HP 754N (P4 2.53 with 1 Gig 0f memory on XP). My main burner is a SONY 700A hooked on CSE (which is what sony suggested) and my HP 200i (secondary drive) burner is on the same IDE cable set to slave. I even tried both drives configurations as MASTER on separate IDE cables and it still didn't work. I have checked both drives in device manager and also the IDEs and they are all functioning properly. XP reads them both and they are seperate as far as drivers....no confusion on XPs. I have so far tried to burn TOY STORY 2 and ARMAGEDON and both movies always have pixelation and stops or freezes on the computers DVD drives and on a panasonic DVD player that plays multi-format discs (yes DVD-R is one of it's formats). I have over 13 DVD-R coasters and no disc has ever had a successful burn for me. I am no dummy when it comes to installation of computer hardware or manipulating the OS to look or resolve problems. I refuse to belive it's just "me" not finding the problem or it's the "hardware or the computers other programs running" that causing the problem. I HAVE NEVER EVER EVER HAD SOFTWARE THAT IS AS TOUCHY AND AS DIFFICULT AS THIS ONE IS TO GET RUNNING. This is ridiculos and I feel that I spent over 400 dollars (new burner, software, dvd discs) for nothing because I solely believed in 321s software. I feel completely ripped off and used and I am just waiting to see what you guys suggest I do next. I think I may have to get the ball rolling for a refund because nothing has worked for me and I MEAN NOTHING!!!!!! So let me hear it guys, what do you suggest????