Sound but no picture

I have a Starview box. I don't know what my son did to it but now there is sound but no picture. I can change channels but when I press the menu button, the TV screen is blank. You can't see a thing

 

Try turning thepower off at the back for a few seconds and turn it back on

 

I've done that.

 

Make sure the scart lead and the cable feed is in tight and correct

 

I tried all that, the picture I get is like when the channel needs tunning, but there is nothing wrong with the channel. ( moving up and down) Do you know anyone who does repairs?

 

Try this

Menu > Factory Setting
PIN 0000
OK to delete

Turn box off at the back for a minute and turn back on

English > Installation
Choose Provider etc
Automatic Scan
Press OK
Channels found
Exit

Menu 1570
Turn EMU key ON

Exit , exit , exit

 

can anyone pls help me I have a starview box all I get is sound and no picture, I tried everything but to no avail

 

As Celt said it looks like a scart issue, I would recommend replacing it entirely.

 

I've changed the scart, bought a new one no result. I even took it 2 a repairer, he could not figure it out. Is this the end of the box?

 

Have you tried the factory reset procedure as Celt has posted above?

 

No picture at all. When I press menu, all I see is a dark screen so u see nothing.

 

Strange indeed is there power going to the box and if so what does it say on the front LCD.

 

The box is powered up quite alright and displays the channel number

 

Is the scart plugged into the TV scart as opposed to the VCR scart on the back of the Starview?

 

The connection is correct. The box was perfectly ok until it developed this fault. As mentioned earlier a technician had it check and could not diagonose what the fault was but he said it's probably a mother board fault, I don't know if that's true because everything seems ok apart from no picture.

 

Bit hard to analyze the fault as you cannot even get into/see the menu to tell me what firmware version it is.

 

Thanks 4 your help