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The application failed to send the user information

Discussion in 'Nero discussion' started by Bream, May 15, 2014.

  1. Bream

    Bream Regular member

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    When I start Nero, the following message error:
    "The application failed to send the user information.
    Please check your Internet or firewall settings and try again."

    The same problem in Finnish:

    [​IMG]
    Yritä uudelleen = Try again
    Ohita                = Skip
    Poista käytöstä = Disable

    The title at the top left of the image:
    "Lähetä epäonnistuneet" mean in English: "Submit a non-managed"

    When I click [Try again] button, nothing happens. If I click the [Skip] button, the message goes out, or if I click on the [Disable] button, even if the error message disappears. But when I start Nero again, as in the figure above error message is repeated over and over again. What's causing the error?
     
    Last edited: May 15, 2014
  2. attar

    attar Senior member

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  3. Bream

    Bream Regular member

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    Thank you so much link, which found the key to the solution to the problem. Found the solution to this problem vihjeellä: "...re-naming the file NOSUsageStatistics.dll" solve the problem.
     

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