I am struggling with bvrp mobile phone tools with update 2.21b us. When I connect the phone and initialize the software it gives me the option to chose what I am using to connect to the computer and I chose USB. Then it says.. Please wait your phone is being installed and setup with a wicked lady glaring at the phone. Then the phone thing comes on the desktop and reads Phone image not available and below it says...initializing. Well...the initializing never stops!!! Earlier I was trying to get thru with just the BVRP mobile phone tools software v 1.21 with update 2.16. When I was doing that it detected my motorola v300 modem and asked me to hit next if it was theright option and then it said cannot connect to motorola phone. Please HELP!!!! By the way I am using winxp svc pak2..Does this software not work with svc pak 2??