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Track Following Error

Discussion in 'Nero discussion' started by ravensice, Jul 26, 2007.

  1. ravensice

    ravensice Member

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    Hello. I'm new to the forum, but I have a quick question. When burning anything (copy cd, burn image, or burn a file), it gets to 5% and then I get a Track Following error and the burn process fails. I have used two separate DVD-burners and installed Nero 7 from two different sources and the problem subsists. I have checked the DMA settings as well as the ASPI settings, and both check out alright. If anyone has an idea of what could be the problem, I would greatly appreciate the input. Thanks in advance.

    Cheers.
     
  2. binkie7

    binkie7 Moderator Staff Member

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    Hi ravensice
    Post your last Nero log and let's take a peek.
    You can find them here for XP:
    program files>nero>nero 7>core>nerohistory

    Here for Vista:
    Desktop/Your Comp Name/App Data/Roaming/Ahead/Nero History

    Just need the last one. Be sure to edit out the serial # too - they begin w/ 1A, 1C or 5C.
     
  3. ravensice

    ravensice Member

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    Here is the log. Thanks in advance.


    Windows XP 5.1
    IA32
    WinAspi: -
    ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 7/27/2007 2:30:51 PM

    NT-SPTI used
    Nero Version: 7.0.0.0 (Nero Express)
    Recorder: <HL-DT-ST DVD-RAM GSA-H55N>Version: 1.00 - HA 1 TA 0 - 7.0.0.0
    Adapter driver: <IDE> HA 1
    Drive buffer : 2048kB
    Bus Type : via Inquiry data (1) -> ATAPI, detected: ?
    Connected to MMC as unknown drive with class-nr : 1
    Drive is autodetected - recorder class: 
    CD-ROM: <Memorex DVD-ROM 16X v2 >Version: GWS2 - HA 1 TA 1 - 7.0.0.0
    Adapter driver: <IDE> HA 1

    === Scsi-Device-Map ===
    DiskPeripheral : WDC WD3200JB-00KFA0 atapi Port 0 ID 0 DMA: On
    DiskPeripheral : WDC WD2500JB-00EVA0 atapi Port 0 ID 1 DMA: On
    CdRomPeripheral : HL-DT-ST DVD-RAM GSA-H55N atapi Port 1 ID 0 DMA: On
    CdRomPeripheral : Memorex DVD-ROM 16X v2 atapi Port 1 ID 1 DMA: On
    CdRomPeripheral : AR3189Y MLG291V 1.0 a3ry4xj8 Port 2 ID 0 DMA: Off

    === CDRom-Device-Map ===
    HL-DT-ST DVD-RAM GSA-H55N E: CDRom0
    Memorex DVD-ROM 16X v2 G: CDRom1
    Memorex Mini TravelDrive H: CDRom3
    AR3189Y MLG291V I: CDRom2
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 83886080 (0) Byte
    ShowDrvBufStat : 0
    BUFE : 0
    Physical memory : 2047MB (2097151kB)
    Free physical memory: 2047MB (2097151kB)
    Memory in use : 16
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    27.7.2007
    CueSheet
    3:07:12 PM #1 Text 0 File Burncd.cpp, Line 3007
    HL-DT-ST DVD-RAM GSA-H55N
    Buffer underrun protection activated

    3:07:12 PM #2 Text 0 File ThreadedTransfer.cpp, Line 525
    ReadBuffer-Pipe got 81920KB of Memory

    3:07:12 PM #3 Text 0 File Reader.cpp, Line 124
    Reader running

    3:07:12 PM #4 Text 0 File Writer.cpp, Line 113
    Writer E: HL-DT-ST DVD-RAM GSA-H55N running

    3:07:12 PM #5 Text 0 File Burncd.cpp, Line 3301
    Turn on Disc-At-Once, using CD-R/RW media

    3:07:13 PM #6 Text 0 File DlgWaitCD.cpp, Line 277
    Last possible write address on media: 359847 ( 79:59.72)
    Last address to be written: 314929 ( 70:01.04)

    3:07:13 PM #7 Text 0 File DlgWaitCD.cpp, Line 289
    Write in overburning mode: NO (enabled: CD)

    3:07:13 PM #8 Text 0 File DlgWaitCD.cpp, Line 2568
    Recorder: HL-DT-ST DVD-RAM GSA-H55N

    3:07:13 PM #9 Text 0 File DlgWaitCD.cpp, Line 456
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    3:07:13 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 846
    Setup items (after recorder preparation)
    0: TRM_DATA_RAW_MODE2 (Cue Sheet Track)
    2 indices, index0 (150) provided
    original disc pos #0 + 314930 (314930) = #314930/69:59.5
    relocatable, disc pos for caching/writing not required/not required, no patch infos
    -> TRM_DATA_RAW_MODE2, 2352, config 0, wanted index0 0 blocks, length 314930 blocks [E: HL-DT-ST DVD-RAM GSA-H55N]
    --------------------------------------------------------------

    3:07:13 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 1058
    Prepare recorder [E: HL-DT-ST DVD-RAM GSA-H55N] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x20; Session Closed, disc fixated
    Tracks 1 to 1:
    1: TRM_DATA_RAW_MODE2, 2352/0x00, FilePos 0 352800 741068160, ISRC ""
    DAO layout:
    ===========
    __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
    -150 | lead-in | 0 | 0x41 | 0x00
    -150 | 1 | 0 | 0x41 | 0x00
    0 | 1 | 1 | 0x41 | 0x00
    314930 | lead-out | 1 | 0x41 | 0x00

    3:07:13 PM #12 Text 0 File SCSIPassThrough.cpp, Line 34
    SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

    3:07:13 PM #13 Phase 24 File dlgbrnst.cpp, Line 1724
    Caching of files started

    3:07:13 PM #14 Text 0 File Burncd.cpp, Line 4129
    Cache writing successful.

    3:07:13 PM #15 Phase 25 File dlgbrnst.cpp, Line 1724
    Caching of files completed

    3:07:13 PM #16 Phase 28 File dlgbrnst.cpp, Line 1724
    Speed measurement started

    3:07:13 PM #17 Text 0 File ThreadedTransferInterface.cpp, Line 2669
    Verifying disc position of item 0 (relocatable, no disc pos, no patch infos, orig at #0): write at #0

    3:07:36 PM #18 Text 0 File WriterStatus.cpp, Line 116
    <E: HL-DT-ST DVD-RAM GSA-H55N> start writing Lead-Out at LBA 314930 (4CE32h), length 0 blocks

    3:07:36 PM #19 Text 0 File ThreadedTransfer.cpp, Line 228
    all writers idle, stopping conversion

    3:07:36 PM #20 Phase 29 File dlgbrnst.cpp, Line 1673
    Speed measurement completed: 198.8x (29,830 KB/s)

    3:07:36 PM #21 Phase 36 File dlgbrnst.cpp, Line 1724
    Burn process started at 24x (3,600 KB/s)

    3:07:36 PM #22 SPTI -1189 File SCSIPassThrough.cpp, Line 306
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1189)
    Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
    Sense Code: 0x30
    Sense Qual: 0x02
    CDB Data: 0xAD 00 00 00 00 00 00 FF 40 00 00 00
    Sense Area: 0x70 00 05 00 00 00 00 0E 00 00 00 00 30 02
    Buffer x00000000: Len x4000

    3:07:36 PM #23 Text 0 File ThreadedTransferInterface.cpp, Line 2669
    Verifying disc position of item 0 (relocatable, no disc pos, no patch infos, orig at #0): write at #0

    3:07:36 PM #24 Text 0 File MMC.cpp, Line 16828
    StartDAO : CD-Text - Off

    3:07:36 PM #25 Text 0 File MMC.cpp, Line 21541
    Set BUFE: Buffer underrun protection -> ON

    3:07:37 PM #26 Text 0 File MMC.cpp, Line 17059
    CueData, Len=32
    41 00 00 34 00 00 00 00
    41 01 00 21 00 00 00 00
    41 01 01 21 00 00 02 00
    41 aa 01 34 00 46 01 05

    3:07:49 PM #27 SPTI -1119 File SCSIPassThrough.cpp, Line 306
    CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1119)
    Sense Key: 0x04 (KEY_HARDWARE_ERROR)
    Sense Code: 0x09
    Sense Qual: 0x00
    CDB Data: 0x2A 00 FF FF FF 6A 00 00 1B 00 00 00
    Sense Area: 0x70 00 04 00 00 00 00 0E 00 00 00 00 09
    Buffer x00000000: Len xf810
    0x03 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
    0x00 00 00 00 78 E8 4F 0B 00 00 3D 00 32 07 91 7C

    3:07:49 PM #28 CDR -1119 File Writer.cpp, Line 302
    Track following error
    E: HL-DT-ST DVD-RAM GSA-H55N

    3:07:49 PM #29 Text 0 File ThreadedTransfer.cpp, Line 228
    all writers idle, stopping conversion

    3:07:49 PM #30 Text 0 File ThreadedTransfer.cpp, Line 222
    conversion idle, stopping reader

    3:07:49 PM #31 Phase 38 File dlgbrnst.cpp, Line 1724
    Burn process failed at 24x (3,600 KB/s)


    Existing drivers:

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

    ====== *** Nero Burning ROM, History File *** ======


    Well, that's it.

    Cheers.
     
  4. binkie7

    binkie7 Moderator Staff Member

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    Here's a couple of suggestions:

    Recorder: DVD-RAM GSA-H55N>Version: 1.00
    Update the firmware - the latest for this drive is 1.02

    Nero Version: 7.0.0.0
    Update Nero too - you're using the original version of 7 - there are quite a few fixes and enhancements since the original version.
    The latest is 7.10.1.0
     
  5. ravensice

    ravensice Member

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    I updated the firmware to 1.02 and installed Nero 7.10.1.0 and the problem still remains. Can you think of something else that might cause this problem?

    Cheers.
     
  6. binkie7

    binkie7 Moderator Staff Member

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    Hmmm anything change pc wise since this started happening?
    How about dvd's - are you able to burn them?

    Try uninstalling the dvd burner in device manager (I only see 1 dvd burner in the log).
    Right click on my computer>properties>hardware tab>device manager.
    Click the + next to dvd/cd drives. Right click on the burner and pick uninstall. Reboot and let windows do it's thing and reinstall.

    Have you also tried using a different brand cd's?
     
  7. ravensice

    ravensice Member

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    So it turns out that I'm able to burn DVD's with no problem whatsoever. However, when I try to burn CD's, I run into problems. What could be the cause of this? Any input is appreciated.

    Cheers.
     
  8. binkie7

    binkie7 Moderator Staff Member

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    Could be the media - which are you using?

    Post the last failed burned cd log and let's see if we can anything else.
     
  9. ravensice

    ravensice Member

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    Thanks for your help. After all that, it turned out to be the media that was the problem. I switched from "Maxell" to "Sony" and the problems went away. I do however have one last question. Where can I find high quality cd-r's for a decent price. Thanks again.

    Cheers.
     
  10. binkie7

    binkie7 Moderator Staff Member

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    Not a problem - glad it to hear the media switch did the trick.

    I use Maxell cd's - the made in Japan only. Check and see if yours were made in Japan. These are made by Taiyo Yuden - grade A stuff.

    Where are you located? You can get genuine Taiyo Yuden online at reputable online stores.
     
  11. Zapattack

    Zapattack Member

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    Do you always burn at MAX speed?

    I never burn anything without selecting one speed step down,
    and don't see data errors (Nero CD-DVD speed/scan test)on any
    inexpensive media, CD or DVD.
    The LG has always been dependable, which is more than you
    can say for Nero, with its monthly updates.
     
  12. ravensice

    ravensice Member

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    I burn everything on the lowest level possible. Besides which, I check the box for "Determine maximum speed" on every burn that I do. Hope that helps.

    Cheers.
     
  13. gwendolin

    gwendolin Senior member

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    Your statement is a contradiction in itself, you say you burn at a slow speed and then check the box for MAXIMUM speed.
     
  14. binkie7

    binkie7 Moderator Staff Member

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    'Determine Maximum Speed' doesn't mean you are burning at max speed.
    Checking this box Nero will calculate the supported burn speeds of the drive for the media you are using.
    You can then set the burn speed.
    A burn speed of 24x of cd's is hardly max unless you are using some pretty old cd's - 52x and 48x is the norm.
     
  15. ravensice

    ravensice Member

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    What I mean is that I select a slow speed and then check the box for "Determine maximum speed" to make sure that when I burn the cd, it won't die on me. Having said that, should I be burning at a faster rate than what I am currently? Also, should I bother checking the "Determine maximum speed" button? Thanks for the input.

    Cheers.
     
  16. binkie7

    binkie7 Moderator Staff Member

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    The determine max speed can be helpful if your using new media.
    If I have media made by a manufacturer I haven't used before I'll check this box 1st - the speeds should be listed. Like if your using 16x dvd media on a 16x dvd burner - it should list up to 16x. If it doesn't then the drive's firmware may not support the media you I'd burn at 1/2 the rated speed of the media.


    If your using 48x or 52x cd-r - I'd bump up the burn speed to 32x.
     

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