My Symantec Endpoint is infected with Trojan Gen 2. I also have BitDefender 2015 installed. BitDefender pops up as the "gen:variant.strictor.71042" virus pointing to the infected Symantec temp file. Both antivirus keep popping up saying "virus has been detected" .However, I'm unable to remove it successfully. I have tried removing Symantec, but even that fails. Have also tried Kaspersky specific virus tool removal kit, yet unsuccessful. Please help.
Hi gamester0, Let's see if we can do you some good.... If you are running MBAM Premium please disable it and your Antivirus then: Download Malwarebytes Anti-Rootkit to your desktop. Double-click the icon to start the tool. It will ask you where to extract it, then it will start. Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights. Click in the introduction screen "next" to continue. Click in the following screen "Update" to obtain the latest malware definitions. Once the update is complete select "Next" and click "Scan". When the scan is finished and no malware has been found select "Exit". If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer. Open the MBAR folder and paste the content of the following files in your next reply: "mbar-log-{date} (xx-xx-xx).txt" "system-log.txt" Scan with Farbar Recovery Scan Tool Please download Farbar Recovery Scan Tool x64 and save it to your Desktop. Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer. Make sure that Addition option is checked. Press Scan button and wait. The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt. Please attach both logs to your next reply. 2oldGeek
Are you able to download and run Malwarebytes AntiRootkit? Malwarebytes AntiMalware cannot find it and must be disabled in order to run MBAR.... oops I was too quick.. I got your logs..
Multiple Resident Protection warning! Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another one as harmful, leaving your system unstable and even damaged. Please choose only one from the list below to stay with and uninstall the others: Symantec Endpoint BitDefender Uninstall procedure: Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK. Search for each uninstalled entry, right-click it and select Uninstall. NOTE: This should be done before any other steps are taken.
Have been able to download Malwarebytes AntiRootkit. No infections found. Symantec has been uninstalled. Thanks.
