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"Unexpected DVD error" Did we ever get a fix?

Discussion in 'Nero discussion' started by Pesci, Mar 13, 2007.

  1. Pesci

    Pesci Member

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    I found ambiguous answers to this question in other threads. My Nero 7 ultra with showtime won't play a single dvd movie I own.
    Damn, and I left other video software that I never had a day of trouble out of.
    I emailed Nero support after being cut off twice from their phone tech support. Of course, my credit card was charged twice as well. LOL.
    I am expected a even more ambiguous reponse in probably 2-3 days from them.
    So, in the meantime, do I need to wait for an update patch or what?
     
  2. gwendolin

    gwendolin Senior member

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    If you post a Nero history log, it will help us sort things out

    Nero 7 history log location: Program Files>Nero>Nero 7>Core>NeroHistory
     
  3. binkie7

    binkie7 Moderator Staff Member

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    @Pesci
    If you haven't already might want to try a clean install of Nero and/or go back a version or 2.
    Uninstall Nero - run the clean tool.
    You can find 7.7.5.1 and below here at aD - link.

    Which o/s are you running - XP or Vista?

    There always Windows Media Player to them :)
     
  4. Pesci

    Pesci Member

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    Thanks for the reply. I am running Windows XP Pro sp2

    Its good timing for this question apparently. I just reformatted my c drive three days ago and put Nero back on. I did not revert to an earlier version. I simply reinstalled the version I paid for.
     
  5. binkie7

    binkie7 Moderator Staff Member

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    Which version of Nero 7 are you using?
     
  6. Pesci

    Pesci Member

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    Version 7751
     
  7. Pesci

    Pesci Member

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    Hehe, I shoulda put that in first thing
     
  8. binkie7

    binkie7 Moderator Staff Member

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    I kinda thought that was the version you were using just from your post (wait for update patch) just wanted to make sure.

    If your up for go back a version to 7.5.9.0.
    Uninstall - run the clean tool.

    Reboot - then I'd run a registry cleaner like the free ccleaner. Use the issues and cleaner options. Install 7.5.9.0 and see if that does the trick.
     
  9. Pesci

    Pesci Member

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    I actually ended up waiting for Nero's response.

    They directed me to their website and there is actually an update to my version of nero.

    The update seemed to work and now I am playing DVD movies!
     
  10. garmoon

    garmoon Regular member

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    What did you do to get nero to respond? Have your lawyer call? They have a bad reputation for help. You were lucky.
     
  11. Pesci

    Pesci Member

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    I have used the following method twice with Nero and each time gotten a response anywhere from 3-5 days later:

    Go to Nero Support, Email, and fill out the form
     
  12. garmoon

    garmoon Regular member

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    So far I've been lucky too, I have not needed any help with Nero 6.6. But thanks for the tip.
     

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