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USB device not recognized

Discussion in 'PC hardware help' started by katie2907, Dec 28, 2012.

  1. katie2907

    katie2907 Member

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    Hi all, I'm hoping you can help me, I have a WD 2tb portable hard drive, it's full of movies, I have just plugged it into my laptop and I'm getting the error saying the USB was unrecognized, I have updated the driver details, and still no luck, I have checked windows updates and there isn't any updates, do you know what I can do to fix this? Thanks
     
  2. JST1946

    JST1946 Regular member

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    Have you tried connecting something else into the USB connector to see if it is recognized?
     
  3. katie2907

    katie2907 Member

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    Yes I've used my phone and Internet USB and they work fine
     
  4. ddp

    ddp Moderator Staff Member

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    desktop pc or laptop? is the wd portable still under warranty because if not then take the drive out of the enclosure & either put into another enclosure or direct connect internally to desktop computer to see if can still access info?
     
  5. katie2907

    katie2907 Member

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    It's for a laptop, not under warranty, just don't want to lose all the files on it
     
  6. ddp

    ddp Moderator Staff Member

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    take the drive out of it's current drive enclosure which could be bad & try it internally on another computer to see if works okay before buying another drive enclosure.
     
  7. berrymartin

    berrymartin Member

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    This issue can be caused if any of the following situations exist:

    1-The currently loaded USB driver has become unstable or corrupt
    2-Your PC requires an update for issues that may conflict with a USB external hard drive and Windows
    3-Windows may be missing other important updates hardware or software issues
    4-Your USB controllers may have become unstable or corrupt
    5-Your external drive may be entering selective suspend
    6-Your PC motherboard may need updated drivers

    This method resolves your issues of USB device not recognized:

    1-Click Start, type Device Manager in the Search box
    2-Click Device Manager from the returned list.
    3-Click Disk Drives from the list of hardware
    4-Right-click the USB external hard drive with the issue, and click Uninstall.
    5-After the hard drive is uninstalled, unplug the USB cable.
    6-Wait for 1 minute and then reconnect the USB cable. The driver should automatically load
    7-Check for the USB drive in Windows Explorer
     

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