I am writing for someone else again. Her granddaughter sent her a video clip in an email in MOV format. She says when she tries to open it nothing happens. She is using XP PRO with IE6 and WMP9. I downloaded a mpeg2 codec from the site COLE2K.net. This is the ONLY video codec that works with P9. Is it possible that she needs another codec? From where? what name? Site? another player like GOM, or VLC, or 126.96.36.199(CLASSIC from Win 98?) I use all 4 for DVDs. Resend in mpeg2 format or FLASH? She depends on me for these things. I have no experiences at opening email video clips as none are sent to me. Advice please.