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Western Digital My Passport Ultra 1TB Clicking.

Discussion in 'PC hardware help' started by ptkut, Apr 21, 2015.

  1. ptkut

    ptkut Member

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    Hi, So i bought this hard drive right after christmas. The drive works and i have 400+GB left on it but maybe once a week it will make a clicking noise and then the drive will stop working. I have to unplug it and plug it back in and it will start working again. I did have it plugged into a long cable but after reading it may not get enough power that way i then used the cable that came with it but the problem still continues. The wd site says the next thing would be to get a power booster cable? Is there a way i can test if the hard drive is getting enough power or if the drive has issues?
     
  2. GrandpaBW

    GrandpaBW Active member

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    Is this an internal hard drive? If so, I would copy all of the important information on it, to another drive, then get WD to honor the warranty on the drive.

    Either that, or get a more powerful PSU.
     
  3. ddp

    ddp Moderator Staff Member

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    bruce, that is a 2.5" external laptop drive.

    pitkut, if not under warranty, taken the drive out of it's enclosure & hook it up as a secondary on your desktop's sata port if your desktop is not a laptop.
     
  4. GrandpaBW

    GrandpaBW Active member

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    Aaaah. Thanks, ddp.
     
  5. ddp

    ddp Moderator Staff Member

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    no problem, teach & learn.
     
  6. ptkut

    ptkut Member

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    Thanks, yes it is a external drive and yes it is under warranty still. Just thought maybe something else i could do before trying to get it replaced. I have replaced my psu before i think it is a 460watt power supply.
     
  7. ddp

    ddp Moderator Staff Member

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    talk to wd about that & ask if you can take the drive out of the enclosure to connect the drive directly to motherboard to retrieve the data unless they would do it for free.
     

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