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Windows auto crash/reboot

Discussion in 'Windows - Virus and spyware problems' started by lmac222, Nov 11, 2012.

  1. lmac222

    lmac222 Regular member

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    Randomly over the past month id say my computer will crash and go to the blue screen and restart on its own. Sometimes it doesnt happen at all on the day, sometimes every 15 minutes or so.

    Running windows 7 64 bit version
    on a HP laptop

    Not really sure what else is needed to know to help me out.
    I can post the minidump files if that helps? Ive got 2 accounts on the computer, and it does it on both sides. What should I do?
    Thanks in advance
     
  2. lmac222

    lmac222 Regular member

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    oblem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF80002D14813
    BCP3: 0000000000000000
    BCP4: 00000000000002E1
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\111112-37705-02.dmp
    C:\Users\Candi\AppData\Local\Temp\WER-66362-0.sysdata.xm



    that is the details upon rebooting today
     
  3. 2oldGeek

    2oldGeek Active member

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    could be a bad driver - try a system restore to a time before this started.

    2oG
     
  4. lmac222

    lmac222 Regular member

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    unfortunately i never set a restore point :( found that out today as i tried to do that option.
     
  5. ddp

    ddp Moderator Staff Member

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    why do people turn off their system restore, it is there for a reason like this. save your info & reload windows.
     
  6. 2oldGeek

    2oldGeek Active member

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    hindsight helps develop good foresight... lol

    check your video card, run chkdsk to see if you have a dieing drive and run sfc /scannow...

    2oG
     
  7. megadunderhead

    megadunderhead Regular member

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    Wow I can answer this

    People turn off the restore point because restore point creates new restores on the hard drive and doesnt remove the older restore point files so you end up with a bunch of worthless restore points taking up hard drive space.

    However for the error messages and the blue screen of death

    these are the key causes of the blue screen of death.

    1. bad video card or out of date video card drivers remember windows 7 requires a direct x 9 compatible graphics card.

    2. bad hard drive

    3. bad ram

    4. some process editing your registry
     
  8. lmac222

    lmac222 Regular member

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    I didn't set a restore, I didn't turn it off. In then I decided to format. So far 4 days , no blue screen, so I guess it was a registry issue?

    Once I get all my programs back on , i will set the restore.

    Is there programs that are good to have from a clean/fresh install from the get go? Freeware? Spyware programs? Programs?
     
  9. 2oldGeek

    2oldGeek Active member

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    check this out for a free imaging software
    http://www.techsupportalert.com/best-free-drive-imaging-program.htm
    will save you a lot of trouble in case of a crash or virus. just restore everything in a couple of minutes.

    2oG
     
  10. ddp

    ddp Moderator Staff Member

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    lmac222, by default system restore is on so check to see it is actually on.
     

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