I was successful in using the Trial software using the 3 burns, but now I cannot seem to open the X Copy Express from my desktop or via the Start menu since installing the downloaded full version copy which I paid for over the weekend. I also have the software DVD in the mail to me, but I would like to get this going if possible as it may take a week to get that. When I try to open the software, I get the banner momentarily and then nothing. Can anyone help me out on this. I have all the Roxio software also loaded that came with my memorex drive. Nothing was conflicting when I was using the Trail Version. Appreciate any help. Thank you.