Do Not Buy Warning: On 9/4/03 I purchased x-copy platinum based upon reviews of prior products and the satisfaction guarantee on their website. The product was just released and I purchased the item for $158.94 including shipping. Upon downloading the product, I discovered that the software would not work. I the place 3 long distance calls to get tech help. These calls involved long wait times. I discovered over the course of the three calls that the release of their product was pre-mature and they did not yet have a fix for the software to recognize my Sony DRU 500ax dvd writer. I therefore requested a refund. I was told that I would have to wait for the hardcopy of the software and then return it. The software arrived via USPS on 9/20/03 with postage in the amount of $1.64. I returned the item immediately. On 9/25/03 I received a refund of $145.34. Incurring a net loss of $13.60. NOTHING ON THE FULL MONEY BACK REFUND SATISFACTION GUARANTEE INDICATED ANYTHING ABOUT MAILING COSTS AND HANDLING FEES NOT BEING RETURNED. THE COMPANY HAS REFUSED TO HONOR THEIR GUARANTEE.