100% true stories. my cousin used to work for Dell Customer service....this middle aged woman calls up all worked up, half crying, about to have a panic attack, oh no oh no...."my computer has performed an illegal operation!, are the police coming? i swear i didnt mean to,am i going to jail? this is terrible, what do i do? im so scared" "it says press any key to continue.....i just dont know what to do, and i cant fidn the any key, WHERES THE ANY KEY!!!?!?!?" 2nd story, young african american "thug type" calls in "yo man, i just got my computer last week, and already i broke the drink holder off, i need a new one" what do you mean the drink holder? "you know the thing on the front, you press the button, and the drink holder slides out" you mean the CD tray? "CD tray? for what? i thought it was a drink holder." these are both 100% true....lol.