My lil bro's Zune is stuck at a screen displaying "1. Connect the Zune to your PC" and after connecting to the PC, displays "2. On your PC, open the Zune software and restore the Zune device firmware." After doing that, the Zune firmware setup pops up telling me to update to 1.3. I click OK and it does the update process. The Zune restarts after updates is almost complete but the Zune keeps going back to the same screen displaying "1. Connect the Zune to your PC." and the update process fails reading "Firmware update failed. Please try again later." on the Zune player. I repeated the steps 20 times and still the same result. I tried some other method, still the same result. My bro doesnt know what caused this issue. So I'm out of luck fixing the problem. Appreciate the help in advance.