Hi guys hope you can help, i just moved fro s*y to V*r*in now i can't get my box super to work, it come up no signal and when i try and rescan i get no programs found, any ideas PLEASE HELP cheers Paul
Make sure that you have the Live cable feed plugged into the Cable Input socket, and do a Factory reset in between any scans, also might sound silly but does your subbed box get the signal.
Not To Worry - You said that you have swapped from Sly to Virg*n, how have you done this, what have VM put in for you.
to let you know what has happened, i had sly but i was using my box upstairs in bedroom using the old tw cable that was in the house, i now have a basic package with vm and now it don't work :-( Paul
Right, with you now, so if you have the basic package then you should have one of there Subbed Boxes, is it working - is it getting a signal?
Okay, then what you need to do is to remove the V***in subbed box and put your SV Super in it's place and set it up there - what has probably occurred is that they have put you a line in Downstairs and unfortunately that line used to go up to your bedroom, that's what it looks like to me, (Diconnected) - so you need to try it downstairs to find out.
Tried it downstairs and it works, they used the same inlet i used when i took my box downstairs to watch footie on the big screen, so i don't understand what has happened regards Paul
Sorry I have taken so long Paul, busy at the minute, well you have now identified the problem and there is nothing wrong with your box, yes they have re-routed your feed to downstairs. Now it is up to you what you do, I presume you have a little box on the wall outside? it may be a simple case of them having disconnected the upstairs line from a splitter in there, and knowing the VM Engineers LOL they could have just left the splitter there - if so it will be a simple matter of screwing the upstairs line back in, otherwise you could put a splitter back there,(not my place to advise you on that mate) - but you need to split the signal to get it live again upstairs one way or the other.
cheers buddy, i had to get someone to re connect the line in the man hole the last time, so i will have a word with them, hope they can do it for me,as a said i haven't got a clue about these things, once again thanks for your help kind regards Paul
Your welcome paul, and I am sure they will sort it for you and you will be be back to were you where, Good luck mate.
