would help if said what boxs? The freezing is down to a number of things, its your internet connection, its the providers signal, the box server, the uplink from the reader to srv, anything can impact the viewing, the packet data is tiny that is being sent to your box, so its nowt to do with the load on the line, but any of the above can and does impact it.
thanks mickah for reply 1 is a kryptview the other is a starview i only have the basic broadband package