Error Message Windows - no disk. There is no disk in the drive. Please insert a disk in the drive. Cancel. Try Again. Continue. This error appears every time system boots. Must click on one of the choices 15 - 20 times before any programs will load. So annoying. Running Windows XP, SP2, HP m7367c, 300 GB hard drive, 1.5 GB memory, Intel Pentium 930 D Processor Hijack This Log: Logfile of HijackThis v1.99.1 Scan saved at 10:11:08 AM, on 11/15/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.5730.0011) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\AntiVir PersonalEdition Classic\sched.exe C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe C:\WINDOWS\arservice.exe C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\WINDOWS\system32\svchost.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\WINDOWS\system32\wwSecure.exe C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exe C:\WINDOWS\system32\dllhost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\ehome\ehtray.exe C:\WINDOWS\ARPWRMSG.EXE C:\Program Files\DISC\DISCover.exe C:\Program Files\DISC\DiscUpdateMgr.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\Panasonic\GIGARANGE KX-TG57 Series\DMCPWinApp.exe C:\WINDOWS\eHome\ehmsas.exe C:\HP\KBD\KBD.EXE C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\iTunes\iTunesHelper.exe C:\WINDOWS\RTHDCPL.EXE C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe C:\Program Files\HP\HP Software Update\HPwuSchd2.exe C:\program files\common files\installshield\updateservice\issch.exe C:\Program Files\Winamp\winampa.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\DISC\DiscStreamHub.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe C:\Program Files\ARES\Ares.exe C:\Program Files\Webroot\Washer\wwDisp.exe C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Skype\Phone\Skype.exe C:\Program Files\Webroot\Spy Sweeper\SSU.EXE C:\WINDOWS\system32\wuauclt.exe c:\windows\system\hpsysdrv.exe C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE C:\Program Files\WordPerfect Office 12\Programs\wpwin12.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE O4 - HKLM\..\Run: [DISCover] "C:\Program Files\DISC\DISCover.exe" O4 - HKLM\..\Run: [DiscUpdateManager] "C:\Program Files\DISC\DiscUpdateMgr.exe" O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] "rundll32.exe" bthprops.cpl,,BluetoothAuthenticationAgent O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay O4 - HKLM\..\Run: [KX-TG57_59_GigaRangeApp] "C:\Program Files\Panasonic\GIGARANGE KX-TG57 Series\DMCPWinApp.exe" /S O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide O4 - HKLM\..\Run: [PDF3 Registry Controller] "C:\Program Files\ScanSoft\PDF Professional 3.0\\RegistryController.exe" O4 - HKLM\..\Run: [OM_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master\FirstStart.exe" O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe" O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" O4 - HKLM\..\Run: [HPHUPD08] "c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe" O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPwuSchd2.exe" O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe" O4 - HKLM\..\Run: [MSConfig] "C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe" /auto O4 - HKLM\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE" O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe O4 - HKCU\..\Run: [ares] "C:\Program Files\ARES\Ares.exe" -h O4 - HKCU\..\Run: [Window Washer] "C:\Program Files\Webroot\Washer\wwDisp.exe" O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Open with Scansoft PDF Converter 3.0 - res://C:\Program Files\ScanSoft\PDF Professional 3.0\IEShellExt.dll /100 O9 - Extra button: iOpus iMacros - {0483894E-2422-45E0-8384-021AFF1AF3CD} - C:\Program Files\iMacros\imacros.dll O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O11 - Options group: [INTERNATIONAL] International* O15 - Trusted Zone: http://*.trymedia.com (HKLM) O16 - DPF: {40F8967E-34A6-474A-837A-CEC1E7DAC54C} (QuickBooks Online Edition Utilities Class v9) - https://accounting.quickbooks.com/c1/v15.585/qboax9.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1153608983750 O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1153721892613 O16 - DPF: {8CE3BAE6-AB66-40B6-9019-41E5282FF1E2} (QuickBooks Online Edition Utilities Class v8) - https://accounting.quickbooks.com/c1/v15.580/qboax8.cab O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} (Measurement Services Client v.3.11) - http://advisor.futuremark.com/global/msc311.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{F6CAB377-6BA5-4422-8575-2E836F132E1B}: NameServer = 24.25.195.2,24.25.195.3 O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - AVIRA GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe O23 - Service: Intel® Quick Resume Technology Drivers (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exe O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe
Hey, Read here to solve your problem; http://support.microsoft.com/kb/330137 You can also do the following; ============================= Step 1 ============================= *Go Start > Control Panel. *Double-click Internet Options. *Under Temporary Internet Files, click the Settings button. *Click the View Files button. *Press CTRL+A to select all files. *Press DEL or click the Delete option at the top of the window. *Click the Yes button on the dialog box that appears. *After all the files are gone, close the window. *Click OK two times. *Close Control Panel. And..... ATF-Cleaner Please download ATF Cleaner by Atribune from here. Double-click ATF-Cleaner.exe to run the program. Under Main choose: Select All Click the Empty Selected button. ============================= Step 2 ============================= Install Ad-Aware and scan your computer http://www.lavasoft.com/software/adaware/ - Download the Ad-Aware installation file from this link - Run the installer and install with default options - Start the program, if you are asked if you wish to update the definitions file, then say yes, and go ahead with the update - If you are not asked, press Check for updates now and update the definitions file - Next, press the Start, choose Perform full system scan, de-select Search for negligible risk entries, and check Search for low-risk threats is selected, then press Next - When the scan is complete, press Next and select the Critical Objects tab, right-click inside the window and choose Select All Objects, then select next, and confirm the removal. - Close Ad-Aware ============================= Step 3 ============================= Install and configure Ewido Anti-Spyware http://www.ewido.net/en/download/ - Download the Ewido anti-spyware setup program from this link - Run the program to start installation of Ewido, accept the EULA and the default options - Once Ewido has been installed and is running, open the Ewido window and under Your Computer's Security select Update Now, then select Start Update - Ewido will now update it's definition files - If for any reason Ewido cannot update, download the Full Database from here: http://www.ewido.net/en/download/updates/, execute the update file and this will complete the update - Next, under Your Computer's Security select Scan Now, and then choose the Settings tab. ----- Under How to act? select Quarantine ----- Under How to scan? and Possibly unwanted software make sure all boxes are ticked ----- Under Reports select Automatically generate report after every scan and make sure Only if threats are found is unchecked ----- Under What to scan? select Scan every file - Close Ewido ============================= Step 5 ============================= Install Spybot S&D and scan your computer http://www.safer-networking.org/en/mirrors/index.html - Download the Spybot S&D installation file from this link - Run the installer and install with default options - Start the program, select Search for Updates - A list of updates should appear, right-click the list and select Select All, then click Download Updates near the top - Next, click Search & Destroy from the toolbar on the left side, and then click Check for problems from the top - When the scan is complete, place a check mark in the box next to all entries marked in red, and press Fix selected problems - Close Spybot S&D ============================= Step 6 ============================= Now I would like you to run an online scan, from here http://www.trendmicro.com/hc_intro/default.asp. 1. Once up click on "Scan now. It's Free" 2. Read the Term & Use and check "Yes, I accept the Terms of Use" and then click on "Launching HouseCall" 3. Quick Select: "Scan complete computer for Malware, grayware and vulnerabilities" click "Next" 4. Let Housecall go through ALL three "Steps". It can take upto 30 minutes or more to scan. 5. Please do not use your computer whilst the scan is in progress. 6. Once the scan is done select "clean all detected infections automatically" 7. For detected HTTP cookies, select "Remove all deteccted cookies". And click "Clean Now" 8. Then a message will come up; click "OK" and let it delete the selected infections. 9. During the clean up. Note any infected files down into a .txt file in Notepad. Ready to post in your next reply. 10. When asked to perforn a full scan again click "No". And restart your computer. ============================= Step 7 ============================= ComboFix 1. Download ComboFix by sUB combofix.exe 2. Double click combofix.exe & follow the prompts. 3. When finished, it shall produce a log for you. Post that log in your next reply. Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall. ============================= Step 8 ============================= Open your add/remove programs tab and remove any of the following programs if you find them listed. These are all malware (spyware/adware) entry’s that may appear in the add/remove programs tab so IF you find the entry...uninstall the program. 180 Search Assistant 180Solutions Active alert Ad Service AdTools AdTools Service Alexa toolbar BargainBuddy Bullseye Networks CashBack cosmi DH EasySearchBar Elite Sidebar Elite Toolbar Freeze Clip Art GAIN Gator Hotbar Outlook Tools Hotbar Web Tools HuntBar Internet Optimizer ISTbar ISTSvc MaxiFiles Media Access Media Gateway MySearch MyWay Search Bar MyWebSearch NavExcel Search Toolbar NavHelper ncase Oemji Toolbar Open Site Preview AdService Search Toolbar (HuntBar/WinTools) ShopperReports by Hotbar Sidefind SideSearch Slotchbar Software Update Manager SurfAccuracy SurfSideKick Upspiral Toolbar TurboDownload VBouncer Viewpoint Viewpoint Manager Viewpoint Media Player WareOut WeatherBug Web Rebates Web Search Toolbar (WinTools) Webhancer WhenU (any entry) WeirdOnTheWeb Windows AdService Windows AdStatus Windows ServeAd WinTools WinTools Easy Installer WSEM Update These are Optional removals but we recommend you remove them as well. Download Accelerator Plus Kazaa Kontiki Messenger Plus NetPumper NewDotNet P2P Networking StarWare WildTangent ============================= Step 9 ============================= Visit http://windowsupdate.microsoft.com/ Check for updates & install all updates found. Report back with a new HJT log. Thanks.
So I tried the different steps you put up to fix the problem on my computer and when i tried step 5 with the spybot, half way thru the scan my computer's monitor "clicked" off, then on and when it came back on there were many different color lines on the screen, computer froze on that screen and the only way out was to unplug my computer and reboot it. did this several times when i tried to perform step 5, therefore i uninstalled spybot from my computer since it was causing more problems. the no disc error message i keep receiving is a bit different, reading: windows no disc exception processing message c0000013 parameters 7cc31d6c 7cc31d6c 7cc31d6c 7cc31d6c continue try again cancel do you know what that message is? i get it when i am in the middle of checking emails, running a scan or surfing the net, not trying to do anything that involves a disc...i have looked all over microsoft.com and can't find anything showing that error message...is there anything other than these steps you have listed that i can do in order to fix my computer? also, since getting this message, it takes me 25-30 clicks before i can get it to get off the screen, and since getting this error message my computer has also started showing the "low virtual memory" message...how do i fix that? thanks for listening, fav51013
