i having bother with my pc. privacy in danger in red on screen, pop ups keep coming on screen and when i click on start butoon on bottom left of screen my "all progras has gone" please help
Lets try something simple first. Reboot in the safe mode and do a system restore. Pick a restore point when you know your computer was working well. Good Luck, Rev
Hi jwell I don't exactly think system restore will do the trick, as most modern malware will infect system restore files. This is the first alternative which you can take: Do you have a separate computer with internet connection? Do you have a portable hard drive such as a USB flash disk? Does safe mode still work on the infected computer? If so... Boot into safe mode. Please download Combofix. With Combofix, at the download window, please rename it to Combo-fix before downloading it. Please run Combofix and follow the prompts. Understand that things like your system clock changing and your desktop disappearing might happen. Do not worry, because all will be restored later. Do not click on the Comobofix window, as it may cause it to stall. If it asks for a reboot, do it. Post the log here. Let me know how this works out, and if you cannot do it, tell me, so that the second alternative can be put into action. Best Regards
just a question before i start doing it. i have pics of my bairn on pc and cant get them onto a disc. will these be deleted if i use combofix
i ran it through like u said and all my icons that disappeared have come back. but i had bother connecting to msn to post the log to you. i using mates laptop to post u. i had to restart pc as it froze up. how do i find the log now that i restarted it
Hey jwell The log will be located at C:\ComboFix.txt Glad to hear that the icons have come back. Is your computer working fine enough to download and install programs now? If so, please download Superantispyware Free and install it. Update it, and then boot into safe mode again. Scan your computer with Superantispyware, quarantine all detected items, and then post the log here along with the Combofix log. Best Regards
only bother i having now is when i connect to the net and use any sites that require a password or login, it will not let me in
more fundamentally, was there anything you downloaded, opened, and/or installed shortly before the problems started occurring? think hard, because MOST infections piggyback in with something else.
