hey my computer keeps freezing after about 15 minutes of use. it just goes white, except for the toolbar - which is frozen. i can still move my mouse, i just cant click on anything. i have to do a hard restart and when it logs on again, i have to restore my backround. can someone tell me if i have a virus ?
download hijack this.install and rename the file scanner.exe.run hijack this and post a log file.in the meantime download,install,update and scan with malwarebytes.remove everything malwarebytes says to.what antivirus,antispyware programs do you use?
hey thanks! about three weeks ago, my computer got hit with "anti-virus soft" and i thought i had cleared it all up. i ran malwarebytes and cc cleaner already and they're both coming back with successful turnouts. ---------------------------------------------------------------------------------------- heres my hijack this log file: ---------------------------------------------------------------------------------------- Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 11:48:32 AM, on 6/23/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Creative\Shared Files\CTAudSvc.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\RTHDCPL.EXE C:\WINDOWS\system32\RUNDLL32.EXE C:\Program Files\Messenger\msmsgs.exe C:\Program Files\PowerISO\PWRISOVM.EXE C:\WINDOWS\ATKKBService.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Norton Ghost\Agent\VProSvc.exe C:\WINDOWS\system32\nvsvc32.exe C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe C:\Program Files\PowerISO\PWRISOVM .exe C:\Program Files\Microsoft Office\Office12\GrooveMonitor .exe C:\WINDOWS\system32\CTHELPER .exe C:\WINDOWS\Samsung\ComSMMgr\ssmmgr .exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\VideoLAN\VLC\vlc.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555 R3 - URLSearchHook: ToolbarURLSearchHook Class - {CA3EB689-8F09-4026-AA10-B9534C691CE0} - C:\Program Files\Search Toolbar\tbhelper.dll O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL O2 - BHO: focuHelper Class - {F0270F0E-F185-4cbf-A8BE-5B21F2404CA7} - C:\Documents and Settings\Administrator\Local Settings\Application Data\FocusedPick\focusedpiie.dll O2 - BHO: TBSB05974 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Search Toolbar\tbcore3.dll O3 - Toolbar: Search Toolbar - {0C8413C1-FAD1-446C-8584-BE50576F863E} - C:\Program Files\Search Toolbar\tbcore3.dll O4 - HKLM\..\Run: [Samsung Common SM] "C:\WINDOWS\Samsung\ComSMMgr\ssmmgr.exe" /autorun O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [jlgwhcql] C:\Documents and Settings\Administrator\Local Settings\Application Data\smgxucydk\rghqtegtssd.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000 O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL O23 - Service: ATK Keyboard Service (ATKKeyboardService) - ASUSTeK COMPUTER INC. - C:\WINDOWS\ATKKBService.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: WMP54Gv4SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe -- End of file - 5363 bytes
well i googled what i thought were questionable entries and nothing stood out.download malwarebytes,update it and run a complete system scan.delete whatever it comes up with.
ill rerun malwarebytes. last time it came back with no objects infected. ------------------------------------------------------------------------------------------ and actually, i think i ran the last hijack this log that i posted while in safe mode with startup items disabled. wouldnt that make a difference with what shows up on the log file ? ------------------------------------------------------------------------------------------ i found something in system config utility under startup called " rghqtegtssd.exe " which is located in admin\local settings\ application data\smgxucydk\rghqtegtssd.exe eh - what the hell is that ? i looked it up and found nothing. could this be my bug ?
i tried to google that one too and came up with nada.try disabling it on startup and see if any difference.
so i tried to disable that nasty .exe and start up my computer in normal mode, and it froze up in 5 minutes. should i run a hijack this in normal mode? ok more to it than i thought. when i go back into normal mode under msconfig - all of my desktop icons are gone. and under programs in start menu; its empty.
