Cannot find Bluetooth driver that will install

Discussion in 'Windows - General discussion' started by HDS, Apr 5, 2014.

  1. HDS

    HDS Member

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    Hello all. I'm so desperate for help with this problem. I've been trying for hours to get Bluetooth installed on my laptop but nothing is working.

    -I have a Dell Vostro 3500 with Windows 7 32bit Home Premium
    -Bluetooth is enabled in the BIOS (I have the most recent BIOS available for my system)
    -I have a Bluetooth light (which is off) above my keyboard, next to the sound controls. I can't figure out how to get it turned on
    -I own multiple Bluetooth devices (mouse, iphone) all of which work on my other computer which is a Dell Inspiron with Windows 8
    -When I first got this computer, I seem to remember having a Bluetooth icon in my system tray. But after reinstalling Windows, I never saw it again.

    -I DO NOT have a Bluetooth button on my keyboard to enable or disable it
    -I DO NOT have the Bluetooth icon in my system tray
    -My Device Manager DOES NOT detect any Bluetooth drivers installed on my laptop
    -When I search for wireless devices to add, Windows DOES NOT detect anything

    I have tried installing the Bluetooth drivers from the Dell website, using my Service Tag (the warantee is expired but I still have access to all my drivers) to find the correct drivers.
    None of them work.
    After extracting, it attempts to install and I get the error "No bluetooth device was detected. Please make sure that your bluetooth device is plugged in properly".

    I then attempted to install the drivers that came with the computer on CD.
    It also doesn't work.
    After extracting, it attempts to install and I get the error "No bluetooth device was detected. Please make sure that your bluetooth device is plugged in properly".

    I obviously cannot contact Dell for any support as my warantee is expired.
    Can anyone help me please?
     
    HDS, Apr 5, 2014
    #1
  2. ddp

    ddp Moderator Staff Member

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    ddp, Apr 5, 2014
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  3. HDS

    HDS Member

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    Thanks a lot DDP. I'll try to see if I have a Bluetooth card inside my laptop.
     
    HDS, Apr 5, 2014
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  4. scorpNZ

    scorpNZ Active member

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    You need the correct driver you also have to select the operating system which in your case is win 7 then the correct bit version 32 or 64bit

    it may be necessary to manually install if after extraction it doesn't do it by auto
     
    scorpNZ, Apr 6, 2014
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