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Cannot find program on control panel

Discussion in 'Windows - Software discussion' started by sheila anderson, Apr 11, 2018.

  1. sheila anderson

    sheila anderson Newbie

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    I went to install AnyDown and would not open using Live Mail,(I have it on a disk) got the error message WLDLOG.DLL is missing or corrupt, Googled and Microsoft instruction's were to uninstall and re-install Windows Messenger in Windows Essentials, go on Control Panel and Iobit Uninstall and its not on either, but is in program files on C:/. How the heck do I uninstall this thing? T.I.A.
     
  2. scorpNZ

    scorpNZ Active member

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    System restore would be first port of call to go back before installation

    Check msconfig for start up entries of it & disable them or use ccleaner (portable or install versions available)

    Find any registry entries that point to anydown & delete.Create a backup of the registry before doing so

    after deleting it's crap from registry delete the folder you found

    unhide hidden items in C by typing - folder options - into start menu search then select - view - once it's window appears (hidden files & folders move the dot to box below & also tick the 3 box's below it ) hit apply

    Use windows explorer search to find anything that may have been installed in any hidden folders that are anydown & delete.Create a restore point before deleting anything & be sure what it is your deleting.pay to create an image of C to an external hdd .

    Once this is done go back & hide folders don't forget to hit apply

    It may pay to see if their is a web site that shows the exact location of anydown's registry entries.Then run registry cleaner in ccleaner

    Before doing the above & apart from a creating a restore point.It would be a good idea to create an image of C.There are free programs to do this (free as in no money) easeus todo 5.8 is one of many i use however it will allow higher compression than later versions of it,without need to pay
     

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